Customer Service Representative - Home Comfort

Looking to TRADE up to a better opportunity?

Home Comfort in Anaheim, CA has an exciting opportunity for a Customer Service Representative. We're looking for someone who loves helping people and wants to be part of improving lives every day. This position pays $18-$20 plus bonus.

Who We Are?

Home Comfort USA is a different kind of contractor. We’ve been in business 30+ years and are backed with home services expertise. We’re committed to the customer experience and ensure we focus on our employee experience just as heavily. Our goal is to create a positive impact throughout Orange County and need great team members like you to help us do that!

Why join THIS team?

• Medical, Prescription, Dental, Vision
• Disability & Term Life Insurance
• Matching 401k benefits
• On-going training & development, & growth opportunities
• 9-Paid Holidays
• Paid Time Off (PTO)

What you will do:

• In-bound/ outbound calls
• Booking in-bound calls, emails to customers
• Selling products and services to existing customers
• Handle calls from over-flow
• Scheduling maintenance calls to customers

What you bring:

• 2+ years of customer service
• 2+ years of call center experience
• 2+ years of office experience
• Strong attention to detail
• Conscientious, team player
• Honesty, integrity, quality craftsmanship, and a good attitude
• Flexible availability, reliable transportation
• Computer/ software knowledge a plus
• Saturdays required.

PAY TRANSPARENCY:

The starting rate for this opportunity ranges from $18-$20hr the actual base pay is dependent upon many factors, such as training, transferable skills, work experience, business needs, and market demands. Other rewards may include incentive plan opportunities and annual bonus eligibility. We provide a variety of benefits to employees, including health insurance coverage, life and disability insurance, a retirement savings plan, paid holidays, and paid time off (PTO). A candidate’s salary history will not be used in compensation decisions. Please note that the compensation information is a good faith estimate for this position. It assumes a rate based on location and experience.

What you will do: 

• Call customers from prior day for quality check 
• Call maintenance customers and schedule visits 

• Call on customer list to offer promotions 
• Follow up on reviews positive and negative 
• General inbound customer service  

What you bring: 

• Previous customer service experience 
• Strong attention to details 
• Conscientious, team player 
• Honesty integrity, quality craftsmanship and a good attitude 
• Clear background check and drug screen 

Who WE Are:   

We are a family-owned and operated company, with a small business feel, but large business size, growth, and stability. We have hard-working teams that are dedicated to the company's continued success and are rewarded well for their contributions.   

We prioritize our employees and welcome you to the family through on-going training, and unmatched rewards, like full benefits, and a 401k match. With no salary cap, your effort determines your paycheck!     

If this sounds like something you would like to join for a long-term career move, apply today!