Customer Service Representative - Yellowstone Local

Yellowstone Local Presents: Frank's Repair Plumbing, Inc.

Yellowstone Local is an industry leader representing the nation's best-skilled trade companies and helping them find and hire the industry's top-performing talent. All of our positions are direct hire placements, ensuring you can step into a role that makes you a standout in the industry—without the hassle of placement fees.

We are proud to introduce you to Frank's Repair Plumbing, Inc.!

Join the Best in the Business

Are you tired of working for companies that see you as just another cog in the machine? At Frank's Repair Plumbing, Inc., we do things differently. Founded in 1953 on the simple idea of being "Simply the Best," we've been making customers happy for over 70 years. We're a family-oriented, growth-driven plumbing, heating, and cooling company based in Amarillo, and we're looking for talented individuals to join our team.

Your New Role

As a Customer Service Representative (CSR) at Frank's Repair Plumbing, Inc., you'll be the first point of contact for our customers, ensuring their needs are met with professionalism and efficiency. Here's what you'll be doing:

• Handle inbound calls from customers, addressing their inquiries and requests with top-notch customer service.
• Make outbound calls to follow up with customers, maintaining our high service standards.
• Perform data entry tasks accurately and on time, ensuring customer information is up-to-date.
• Use Microsoft Office 365 programs for various tasks, including document creation and email communication.
• Learn and use our CRM system, ServiceTitan, to manage customer interactions and service requests.
• Assist with additional tasks as needed, including data entry and accounts payable.
• Collaborate with team members to provide comprehensive support to customers.
• Keep accurate records of customer interactions and transactions.

What's in it for You?

• Competitive Pay: Earn $14-$16 per hour, plus an on-call stipend and additional pay for booked calls after hours.
• Comprehensive Benefits: Enjoy health, dental, and vision insurance, a 401(k) plan with company match, paid vacation, overtime opportunities, and provided uniforms.
• Supportive Family Environment: Be part of a close-knit team where everyone is valued and respected.
• Opportunities for Growth: Benefit from hands-on training, mentorship programs, and continuous learning initiatives to enhance your skills and advance your career.
• Stability and Security: Full-time positions that ensure stability and security, with competitive compensation and excellent benefits.

Why You'll Never Want to Leave

At Frank's Repair Plumbing, Inc., we believe in treating our team members like family. Unlike companies that view employees as just another number, we value and prioritize the well-being and success of every individual. Join us and you'll find a second home where collaboration, support, and respect are the norm.

This Job Isn't for You If...

• You're not interested in continuous learning and growth.
• You prefer working in a rigid, corporate environment.
• You're not a team player who values collaboration and support.

This Job Is for You If...

• You have top-notch phone and customer service skills.
• You can prioritize and multitask effectively.
• You possess excellent written and verbal communication skills.
• You have strong attention to detail and organizational skills.
• You bring a positive, can-do attitude and are a fast learner.
• You can pass a background check and are authorized to work in the U.S.

Ready to Join Us?

If you're ready to take the next step in your career with a company that values and supports you, apply now! Fill out our simple application, and a recruiter from Yellowstone Local will reach out promptly for a prescreening call. If we’re a good fit for each other, we'll schedule an in-person interview with the hiring manager and make an offer if you're the right fit.

• Top phone and customer service skills
• Ability to prioritize and multitask
• Excellent written and verbal communication skills
• Strong attention to detail
• Strong organizational skills
• Positive can-do attitude
• Coachable, fast learner
• Able to pass a background check
• Must be authorized to work in the U.S.

"We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status."