Customer Service Representative - The Fountain Group

Hello,

My name is Nathan, and I am a Recruiter with The Fountain Group.  We are a national staffing firm and are currently seeking a ­­­­­­­­Customer Service Representative for a prominent client of ours.  This position is located in ­­Alpharetta, GA. Details for the position are as follows:

Job Description:

• Location: Hybrid but only after they have been through training and can show they can do the job.
• Payrate: 20/hr
• Provide Best in Class Customer Service to both internal and external customers through exceptional communication (written and verbal) skills.
• The Patient Care Coordinator is responsible for Game Ready Direct Program order management and other direct to patient rental orders, along with various programs that will ultimately increase sales.
• In this role the Patient Care Coordinator will work together with patients,
• Avanos sales team and other relevant internal and external parties of Avanos, to successfully process rental orders in a timely manner.
• Additional responsibilities include but are not limited to patient in-service via phone, patient surveys, order extensions, inquiries, inventory retrieval management, among other related activities. Reports to Patient Care Lead.

Qualifications:

• Proven customer or patient support experience or experience as a Customer Service or Patient Services Representative.
• Spanish (Written and verbal) – Preferred
• AA degree or actively pursuing a degree – Preferred
• Experience with SAP or another ERP software – Preferred
• Experience in Salesforce.com or other CRM software – Preferred
• Proficiency in Microsoft Outlook – Preferred
• Knowledgeable in Excel – Preferred
• Other Customer Service Skills (order services, logistics/shipping knowledge) - Preferred

If you are interested in hearing more about the position, please respond to this posting with your resume attached or contact me at 813-321-6199

Please forward this email to any friends or colleagues as we do offer a Referral Bonus for any candidate who is hired and still gainfully employed after 30 days.