Customer Service Representative - Confidential Jobs

Job Description:
As a Customer Service Representative, you will be the first point of contact for our customers. Your role will be to provide outstanding customer service by resolving customer queries and issues in a timely and professional manner.

Responsibilities:

Manage large amounts of incoming calls.
Generate sales leads.
Identify and assess customers' needs to achieve satisfaction.
Build sustainable relationships and trust with customer accounts through open and interactive communication.
Provide accurate, valid, and complete information by using the right methods/tools.
Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.
Keep records of customer interactions, process customer accounts, and file documents.
Follow communication procedures, guidelines, and policies.
Take the extra mile to engage customers.
Requirements:

Proven customer support experience or experience as a client service representative.
Strong phone contact handling skills and active listening.
Familiarity with CRM systems and practices.
Customer orientation and ability to adapt/respond to different types of characters.
Excellent communication and presentation skills.
Ability to multitask, prioritize, and manage time effectively.
High school degree.
Benefits:

Competitive salary.
Health, dental, and vision insurance.
Retirement plan options.
Paid time off.
Opportunities for on-the-job training and career advancement.
Employment Type: Full-Time
Salary: $ 20.00 Per Hour