Customer Service Representative - ViaBrand Log

Job Title: Customer Service Representative

Location: Albuquerque, NM

Job Description:

We are seeking a dedicated and enthusiastic Customer Service Representative to join our team. As a Customer Service Representative, you will be the first point of contact for our customers, providing exceptional service and support via phone, email, and chat. You will play a crucial role in ensuring customer satisfaction, resolving inquiries, and maintaining positive relationships with our valued customers.

Responsibilities:

1. Serve as the primary point of contact for customer inquiries, requests, and concerns via phone, email, and chat.
2. Provide prompt, courteous, and professional responses to all customer inquiries and resolve issues effectively.
3. Assist customers with product information, pricing, availability, order status, and other relevant information.
4. Process orders, returns, and exchanges accurately and efficiently.
5. Address customer complaints and escalate issues as necessary to ensure timely resolution.
6. Maintain accurate records of customer interactions and transactions using our CRM system.
7. Continuously strive to improve customer satisfaction by identifying areas for improvement and implementing proactive solutions.
8. Stay up-to-date on product knowledge, policies, and procedures to provide accurate information to customers.
9. Uphold company values and policies while interacting with customers and colleagues.

Qualifications:

1. High school diploma or equivalent; college degree preferred.
2. Excellent communication skills, both verbal and written.
3. Strong interpersonal skills with the ability to build rapport and empathize with customers.
4. Ability to multitask, prioritize, and manage time effectively in a fast-paced environment.
5. Proficiency in using CRM software and other relevant computer applications.
6. Problem-solving skills with a proactive approach to addressing customer needs.
7. Ability to work independently as well as part of a team.
8. Flexibility to work evenings, weekends, and holidays as needed.