Customer Service Representative - Amtec Human Capital Inc
Albuquerque, NM
About the Job
Role: Customer Service Representative
Location: Albuquerque, New Mexico
We are seeking a dedicated Customer Service Representative to join our team. The ideal candidate will be responsible for interacting with customers to provide information, handle inquiries, resolve complaints, and maintain a high level of customer satisfaction.
Key Responsibilities:
- Respond to customer inquiries via phone, email, or chat in a timely and professional manner.
- Identify and assess customers' needs to achieve satisfaction.
- Resolve product or service problems by clarifying the customer's complaint, determining the cause of the problem, selecting and explaining the best solution, and expediting correction or adjustment.
- Maintain accurate and detailed records of customer interactions and transactions.
- Follow communication procedures, guidelines, and policies.
- Ensure customer satisfaction and provide professional customer support.
Qualifications:
- Previous experience in customer service, retail, or a related field is a plus.
- Strong communication and interpersonal skills.
- Ability to handle stressful situations and remain calm under pressure.
- Proficiency in computer systems and software applications.
- Excellent problem-solving skills and attention to detail.
Source : Amtec Human Capital Inc