Customer Service Representative - Accounting & Tax - Qualified Staffing

Do you have a passion for customer service? Have you worked in accounting or tax related fields? Our client, a national Accounting Firm based in Midlothian, is hiring Customer Service Representatives! 
Customer Service Representative 
Midlothian, VA
Shift: M-F, 8:00am - 4:30pm
Pay: $18/hour
The Customer Service Representative will be a key team member, primarily responsible for supporting customer inquiries regarding various accounting functions related to the review, preparation, and filing of tax credits and amendments, including the SETC.

Duties and Responsibilities

1. Administrative Support:
   • Provide administrative support for the tax preparation team.
   • Organize, manage, and maintain files, records, and reports related to tax credits and amendments.
   • Assist in preparing documentation and paperwork for the SETC and other tax credits.
2. Collaboration:
   • Work closely with the tax preparation team to ensure timely and accurate filing of credits and amendments.
   • Coordinate with other departments to collect and consolidate required information.
   • Participate in team meetings and provide updates on task progress.
3. Data Entry and Reporting:
   • Accurately input data into various software systems and Microsoft Office applications.
   • Assist in generating periodic reports related to tax credits and amendments.
   • Ensure timely and error-free entry of all required information.
4. Customer Support:
   • Professionally communicate with clients via email and phone. 
   • Answer client questions to properly complete tax credits or amendments. 
   • Other duties as assigned

Qualifications

• Basic understanding of Microsoft Office applications.
• Typing speed of at least 50 words per minute.
• Professional demeanor and strong interpersonal skills.
• Ability to handle sensitive information with discretion and confidentiality.
• Detail-oriented with strong organizational skills.
• Excellent written and verbal communication skills.
• Ability to multitask and prioritize in a fast-paced environment.
• High drive to surpass minimum achievement standards and goals.
• Willingness to make/receive upwards of 70+ calls per day in certain stations. 

General Requirements:

• Must have reliable transportation.
• Must be able to pass a background check.
• Prior experience in an administrative role is a plus, but not mandatory.

Why work for Qualified Staffing?

1. We offer a fantastic benefits package to all of our employees. This includes healthcare, vacation/holiday pay, and 401K! In fact, these are the same benefits that we offer our corporate employees!
2. Applying for one job with Qualified Staffing is like applying for hundreds of jobs all at once!
3. We respond to every job applicant within 24-48 hours. 

 INDRic