Customer Service Representative / Account Manager - Vaco

Vaco Memphis is looking to hire a Customer Service Representative / Account Manager for a company in the Collierville area. The ideal candidate will have experience communicating with customers via telephone and email on a daily/weekly basis regarding quotes, orders, product availability, delivery times, and shipments, etc.

• Manage order process from the initial inquiry to the completed delivery of the product i.e. preparing quotes, entering orders, and coordinating shipments.
• Working closely with customers, distribution personnel, etc. to ensure that all orders are delivered accurately and in a timely manner.
• Maximize sales within the existing territory.
• Ensure accounts are purchasing all possible products, including products from other divisions; this will entail coordinating with other divisions when needed.
• Communicate with customers via telephone and email on a daily/weekly basis regarding quotes, orders, product availability, delivery times, and shipments, etc.
• Acquire knowledge of all product lines in order to expand basket of offerings to current territory.
• Expand current territory by adding new accounts and product line offerings.
• Ensure existing and future customers understand full range of products and capabilities.
• Coordinate with other entities and divisions to leverage the Company's full offering.
• Understand customers' business, needs and requirements; secure customer profiles and organizational structure in order to build an account database for the territory.
• Leverage relationships so as to secure access to parent companies, sister divisions, subcontractors, etc. in order to maximize full extent of customer potential including potential international opportunities.
• Prepare and analyze reports to assess potential business opportunities.
• Communicate directly with customer(s) / supplier(s) to organize shipments.
• Resolve shipping, pricing and shortage discrepancies.
  

• Bachelor's in Business/Accounting/Finance/Economics/Marketing or related field.
• 3-5 years of customer service/inside sales experience.
• Excellent written and verbal communication skills.
• Must have excellent computer skills and working knowledge of Microsoft Office, Excel, Word, Outlook etc.
• Excellent organizational skills and the ability to manage multiple projects simultaneously.
• High attention to detail.