Customer Service Representative / Account Coordinator at HIRING NOW!

SUMMARY:

The Customer Service Representative / Account Coordinator is responsible for the accurate and professional exchange of information on daily business activities between customers and our clients. The Account Coordinator is a key interface with the customer and plays a pivotal role in the success of this relationship.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

Includes the following. Other duties may be assigned:

• Tracks and expedites all aspects of orders for assigned customers.

• Completes required reports (e.g. – status reports, forms, etc.) for the customer.

• Control and determine materials, time, and process of production runs based on Customer’s forecast.

• Acts as the main liaison between the customer and contractors.

• Expedites the accurate flow of information.

• Interfaces with the customer via phone, em ail, etc. and will visit customers with sales reps as required.

• Prepares internal reports as required.

• Processes complaints and other documentation as required.

• Responsible for coordinating daily shipments.

• Processes invoices daily and credit notes as required.