Customer Service Representative-2 - Axalta Coating Systems

Role and Responsibilities

The purpose of the role is to be the center of account information and providing excellent support to customers and internal team.

• Processes customer orders. Seeks approval on orders or requests that exceed authority.
• Ensures that all relevant parties receive confirmation that the order was processed.
• Reconciles back orders and provide stock status to customers/RSM/KAM and request any additional order add-ons
• Serves as first point of contact for all customer inquiries via telephone, ZenDesk or email.
• Providing light tech support, order status, stock status, credit status, and general information
• Responsible for updating customer account records.
• Performs other department duties as assigned.
• Research, enter, and provide credit on shortages/damages/pricing as request by customer or sales team
• Maintaining a positive, empathetic, and professional attitude toward customers at all times.
• Responding promptly to customer inquiries.
• Acknowledging and resolving customer complaints.
• Communicating and coordinating with colleagues as necessary.
• Ensure customer satisfaction and provide professional customer support.

Qualifications and Education Requirements

• High school diploma plus 3 years of experience in a customer-oriented or call-center role in a fast-paced environment.
• Technical skill in use of PC, Microsoft Office, and web-based applications.
• The ability to use Excel to create formulas and reports is a plus.

Preferred Skills

• Adaptability
• Exceptional Telephone Etiquette
• Customer/Client Focus
• Results Driven
• Collaborates with Others
• Demonstrates Initiative
• Focuses on Detail