Customer Service Representative 2 - Central States Industrial

At CSI, we are a leading provider of hygienic pipes, valves, fittings, pumps, and heat exchangers, serving industrial companies and service providers. Our commitment to excellence if reflected first and foremost in our employees, who thrive in a culture focused on solving problems, learning, and teamwork. Taking care of our customers and each other isn’t just a statement—it’s a core part of our DNA that drives everything we do. This same dedication extends to our strong partnerships with premier manufacturers, enabling us to deliver reliable and hygienic process equipment to industrial companies and service providers.

As a CSR 2, you will play a crucial role in ensuring customer satisfaction throughout the sales cycle. Your expertise in specific sanitary process equipment—such as valves, pumps, and fittings—will add significant value to our team and customers.

Why CSI?
• Empowered Employees: Work in an environment where you feel valued, supported, and equipped to succeed.
• Faith-Based Values: CSI operates on a foundation of Christian principles, prioritizing integrity, compassion, and care for others.
• Industrial Expertise: This is not retail—we serve specialized industrial markets with hygienic and stainless steel equipment. If you thrive in a technical and industrial environment, this role is for you.
• Growth Opportunities: At CSI, ongoing learning and development are a priority. Employees are encouraged to embrace challenges, step out of their comfort zones, and advance their skills.
• Technology-Driven: We continuously enhance our use of technology to improve efficiency and deliver exceptional customer experiences.
• Meaningful Work: Be part of a culture where teamwork and passion for excellence drive every contribution, allowing you to make a difference in something greater than yourself.

What You’ll Do
Your role as a CSR 2 will include:
• Serving as a product or customer-type specialist, becoming a primary resource for the department.
• Handling customer inquiries for technical assistance, pricing, and product availability.
• Managing quotes and orders, ensuring accuracy and thorough communication across departments.
• Negotiating project pricing and logistics while interpreting customer requirements.
• Supporting sales efforts by questioning, qualifying prospects, and promoting CSI’s product lines.
• Educating peers, sharing knowledge, and contributing to a positive team environment.

Who You Are
The ideal candidate will:
• Have industrial pipe, valve, fittings experience, preferably in hygienic or stainless steel applications.
• Demonstrate mechanical aptitude with a natural curiosity to understand and apply engineering specifications.
• Possess exceptional organizational skills and advanced computer proficiency, including ERP and CRM systems.
• Exhibit a passion for understanding customer needs, solving their challenges, and delivering exceptional support.
• Thrive in a team-oriented environment where mutual support and teamwork are paramount.
• You embrace continuous learning, taking on challenges to stretch your abilities while contributing to a culture of shared growth and innovation.

What We Offer
• Competitive hourly pay: $25–$29 per hour.
• A supportive culture that employees describe as a place of appreciation and empowerment.
• Opportunities to advance your skills and expertise through regular training and skill development programs, including tuition reimbursement.
• Opportunities to explore new roles and expand your skills within the company.
• A fun workplace where jeans can be worn every day and company events are held during office hours.
• A team environment where collaboration, respect, and teamwork are at the heart of everything we do.

Join CSI and make it your professional home—a place where you’re valued, supported, and empowered to grow while doing meaningful work every day.

CSI employees are actively engaged in the company's culture, committed to our core values, and have a passion for excellence. A CSI employee is self-aware and open to coaching and learning.

This position requires mechanical aptitude, exceptional organizational skills, intermediate-to- advanced computer and keyboarding skills, and initiative. The ability to communicate and develop relationships with customers is critical. A successful Customer Advocate will be detail oriented, able to multi-task and will not be intimidated by the decision making requirements brought about by situational needs.

About CSI:

CSI provides state-of-the-art stainless-steel process equipment and service for the food, dairy, beverage, pharmaceutical, and personal care industries. We are a growing company with a passion for providing superior customer service. Our work environment is rooted in respect, teamwork, continual learning, and growth... with a large dose of community and fun!

We believe our employees are our greatest resource and are committed to investing in our team. We offer a wide range of benefits including health and wellness, paid time off, retirement planning and continuing education support. We also enjoy hosting company luncheons, casual Fridays, a wellness program and providing opportunities for volunteering in local community charitable events!

Required Experience:

Education/Training

• College credits; desired; Bachelor of Science; preferred
• Accounting 1, required
• Business Law, required

Experience

• Professional telephone etiquette, required
• Industry or Industrial Experience for a minimum 8 years; required
• Computer proficiency; required
• Technical understanding and application of ERP system
• Excellent MS Office (Outlook, Excel) experience; required
• CRM experience; required

With or without reasonable accommodation, the successful candidate must be able to remain in a stationary position for 90% of the workday, have close visual acuity, and constantly operate a computer and other office productivity equipment, such as a phone, copy/fax/scan machine, calculator, and computer keyboard and mouse.

CSI has a long standing policy of Equal Opportunity in employment. Our practice is to fill positions by selecting applicants who can perform the work in a competent and professional manner. We do not discriminate on the basis of age, sex, race, color, religion, national origin, sexual orientation, gender identity, protected veteran status, or individuals with disability. U.S. federal law requires completion of employment eligibility verification upon hire. CSI participates in E-Verify. Must have the right to work in the United States.