Customer Service Representative (1st shift) - Worldwide Foam

Exciting Job Opportunity: Customer Service Representative

Are you ready to embark on a dynamic journey where you'll be the hero of customer satisfaction? Look no further! Worldwide Foam is seeking a passionate and dedicated Customer Service Representative (CSR) to join our team. As a CSR, you'll be at the forefront of ensuring our customers' needs are met, their questions answered, and their experience exceptional. Buckle up, because this role is more exhilarating than a rollercoaster ride!

What You'll Be Doing:

1. Data Wizardry: You'll master the art of data entry, weaving sales orders and quotes into our NetSuite (ERP) system like a digital sorcerer. Deciphering customer purchase orders? Piece of cake!

2. Customer Whisperer: When customers reach out via email or phone, you'll be their guiding star. Complaints? No problem! You'll provide solutions faster than a superhero dodging bullets.

3. Positive Vibes Only: Your attitude will be as sunny as a tropical beach. Empathy, professionalism, and resilience are your secret weapons.

4. Foam Magic: Ever processed foam sample requests? You will! Dive into Dynamics and make those foam dreams come true.

5. Resource Explorer: You'll navigate our Worldwide Foam knowledge base like an adventurer seeking hidden treasures. Customers' questions? You've got answers!

6. Team Player: Communication and coordination with co-workers? You'll be the glue that holds our team together.

Qualifications:

• Verbal & Written Superpowers: Your communication skills are sharper than Excalibur. Customers will hang on your every word.

• Empathy Jedi: You'll understand customers' needs better than Yoda understands the Force.

• Critical Thinker Extraordinaire: Problem-solving? You'll tackle it like Sherlock Holmes on a caffeine high.

• Attention to Detail Titan: Misspelled words? Not on your watch! Accuracy is your middle name.

Perks & Benefits:

• Office Oasis: Work in a standard office environment (no dragons, we promise).

• Digital Dexterity: Your fingers will dance across keyboards like concert pianists.

• No Supervisory Capes Needed: This role doesn't involve supervising others.

• Jet-Setting Not Required: No travel-unless you count the occasional coffee run.

Education & Experience:

• High School Hero: A diploma or G.E.D. equivalent is your ticket to this adventure.

• Customer Whisperer Badge: 2-3 years of experience interacting with customers and maintaining accurate records.

• Grammar Guardian: Superior grammar, spelling, and punctuation skills (you'll be our language wizard).

• Math Magician: Fractions, decimals, and percentages? You'll calculate them faster than a lightning bolt.

Preferred Skills:

• Manufacturing Marvel: If you've dabbled in manufacturing or industrial settings, we'll high-five you.

• ISO Explorer: ISO experience? You're our treasure hunter.

• ERP Enthusiast: Familiarity with ERP systems? You're our secret weapon.

Inclusion Is Our Superpower:

At Worldwide Foam, we celebrate diversity like confetti at a parade. We believe our best work happens when everyone feels free to be their authentic selves.

Schedule & Compensation:

• Full-Time Adventure: Monday to Friday, 8:00 am to 5:00 pm (with possible overtime when the Bat-Signal shines).

• FLSA Classification: Hourly - Non-Exempt (because even superheroes need a paycheck).

• Wage Quest: Highly competitive wages based on your experience starting at $21.75 per hour

• Perks Galore: Simple IRA matching, dental/health/vision insurance, company-paid life insurance, PTO, vacation, holidays, bonuses, and room for advancement (up, up, and away!).

Ready to join our foam-tastic team? Apply now and let's make customer service history!