Customer Service Representative-1185-Central Ave - SA Technologies

Role: Customer Service Representative-1185 (Central Ave.)

Estimated Duration: 6+ months

Location: Phoenix, AZ (hybrid)

Position Description    

Greet clients/public and assess purpose of office visit. Make referrals for Client and community resources. Assist clients to prepare for the application process, Register application and check for prior client history in the portal. Manage a high volume of incoming calls. Route calls and messages to appropriate staff, Photocopy information submitted by client for eligibility process. Direct client and information to the assigned/ appropriate case manager, Open, date stamp and distribute all mail (US./Inner office/scanned/emailed/fax) Prepare outgoing mail according to office procedures.

Skills Required 
Computer skills, customer service skills, critical thinking skills

Skills Preferred
Computer skills, customer service skills, critical thinking skills

Experience Required
None

Experience Preferred
Minimum 1 year of consecutive customer service

Education Required
None