Customer Service Rep Slab - AHF LLC

Slab Customer Service Rep

BENEFITS:  Medical, Dental, Vision, 401K

Pay: $23-$26/hour

AHF Products has a job opportunity for a Slab Customer Service Representative (CSR), located in Denver, CO.  Reporting to the branch manager, the Slab CSR will play a key role in providing customer service and administrative support for the slab department. Working closely with the Slab Coordinator, the CSR will be responsible for entering orders into the Dancik system, verifying pricing and inventory, and coordinating timely deliveries to customers. The Slab CSR will assist both trade professionals and homeowners in selecting materials, including quartz, granite, porcelain, marble, and other natural stones. While a background in the industry is beneficial, it is not required for a motivated individual who is eager to learn. The ideal candidate should be able to quickly develop and maintain a strong understanding of material characteristics and industry standards.

JOB DUTIES:

• Prepare residential and commercial project orders and send to dealers/contractors in a timely manner.
• Follow specific pricing guidelines to meet minimum gross profit requirements. If unsure of pricing guidelines, discuss with appropriate management. Ensure the customer receives a quotation before their bid deadline.
• Keep notes on orders and hold tickets to make sure material is allocated.
• Entering customer’s orders in the computer system and working in conjunction with the purchasing; when needed.
• Orders must be reviewed and entered accurately.
• Notifying customers immediately if there are any delays or changes to the ETA.
• Works with the slab team in Salt Lake and with Supply Chain to maintain inventory
• Communicate project details and schedule changes with the purchasing team, shipping department and warehouse staff.
• Coordinate with the Slab Coordinator on all consignment customer transactions, including transfers and monthly sales reconciliations.
• Maintain the quote database in Dancik and make updates and any changes; as needed.
• Alert customers when quotations / holds have expired or products are no longer available.
• Follow up on quotations to find out schedule updates with the sales team to ensure product does not get value-engineered.
• Support the A&D and dealer representatives when they are out in the field.
• Check stock, and give order information when necessary.
• Coordinate with other slab-carrying branches on product needs, information exchange, e-blasts (tasks exclusive of order entry and transfers)
• Research technical inquiries including maintenance and installation questions.
• Advise sales representatives of jobsites issues which may need investigating to provide technical support and expertise.
• Maintain the slab sample library and inventory and add /subtract samples whenever new colors are added or discontinued. Labelling of samples is often required.
• In coordination with both residential and commercial sales teams-provide submittal packages to contractors, including samples, spec information, maintenance and warranty (if applicable). If any submittal information is not available, contact the appropriate factory or rep to obtain the information in a timely manner.
• In conjunction with the warehouse department, provide slab labels for all incoming inventory.
• In conjunction with fabricators, prequalify new fabricator customers for their ability to properly receive and handle slabs movement and fabrication (Outside sales rep to complete)
• Generate a customer database for regular slab communication updates via email blasts, etc.
• General cleaning and organizational duties, including keeping the sample aisle and library organized and clean.
• Cycle counting of the slab department and/ or warehouse.
• Maintain and update container lists on the drive, upload and post photos of upcoming slabs.
• Maintain and update the sales sheet with retail pricing
• Labeling and creating labels for all slab and slab samples. Maintain the labels and insure they are up to date and accurate for both the slab warehouse and showroom areas.
• Follow up on orders that have accounting errors and be able to correct and balance the order.
• Must have exceptional selling skills, and exercise good customer service at all times.
• Provide phone support to when needed.

JOB QUALIFICATIONS:

• Experience in design and or slab is preferred.
• Strong attention to detail and organizational skills.
• Strategic and tactical thinking abilities.
• Excellent oral and written communication.
• Positive attitude and engagement with customers and internal employees.
• Good time management skills.
• Adherence to all company policies and procedures.
• Ability to operate independently and take initiative.
• Strong working knowledge of MS Word and MS Excel.
• Maintain professional appearance and behavior at all times.
• Excellent organizational skills with attention to detail.

• Strong problem-solving skills.
• Positive attitude and strong work ethic.
• Good interpersonal skills in dealing with employees.
• Must be able to work overtime as necessary.
• Must pass mandatory pre-employment drug test, physical, and criminal background check.

PHYSICAL DEMANDS:

• You will be expected to stand and sit for long periods of time frequently.
• You will be expected to lift up to 50-75 pounds frequently.
• Bending, crouching, pushing and pulling will be required frequently.

MENTAL DEMANDS:

• Think analytically
• Make decisions
• Develop options and implement solutions
• Work with a team
• Maintain regular and punctual attendance (consistent with ADA and/or FMLA)
• Attention to detail
• Communicate effectively
• Multitask in a fast-paced environment
• Work with a Sense of Urgency

AHF PRODUCTS:

AHF Products provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

AHF Products is a leading hard surface flooring manufacturer in the USA with a family of trusted brands serving the residential and commercial hardwood, tile, and vinyl flooring markets. With decades of experience in award-winning flooring design, product development, manufacturing, and service, we create quality flooring to last for generations through inspiring designs, innovation, and a deep commitment to outstanding customer service. Our residential flooring brands include Bruce®, Armstrong Flooring™, Hartco®, Robbins®, LM Flooring ®, Capella®, HomerWood®, Hearthwood®, Raintree®, Autograph®, Emily Morrow Home®, tmbr®, Crossville®, and Crossville Studios®. Our commercial brands include Bruce Contract™, Hartco Contract™, AHF Contract®, Armstrong Flooring, Parterre®, Crossville® and Crossville Studios®. Headquartered in Mountville, Pennsylvania, with manufacturing operations across the United States and in Cambodia, AHF Products employs over 3,000 dedicated team members.