Client Care Representative - Cut N Dry Restoration

Cut N Dry Restoration is currently hiring for a full-time Client Care Representative to help our company grow by acting as the channel for conveying information to the property owner and other parties in the Rancho Cucamonga, CA area. This customer service position earns a competitive wage of up to $23 per hour, depending on skills and experience.

In addition to competitive pay and our team-oriented culture, we offer our Client Care Representatives the following benefits:

• Medical, dental, vision, and life insurance
• A 401(k) plan
• Competitive bonus incentives

So, now that you've learned the who, what, where, and why, you may be wondering HOW? It's easy! Just fill out our initial mobile-friendly online application. We hope to meet you soon!

DAY-TO-DAY

This full-time position typically works at our office Monday through Friday with a rotating weekend and on-call schedule.

As a Client Care Representative, you are the first point of contact for our customers. You spend the majority of your time in the office on the phone or computer answering calls, confirming appointments, resolving issues, updating client information, and dispatching technicians. While dispatching technicians, you maximize their time and mileage. As needed, you update customers on any changes. You also ensure customer satisfaction by following up with clients after their services have been performed. With you on our team, our office runs efficiently, and the trusting relationships you create with clients keep them coming back for more!

ABOUT CUT N DRY RESTORATION

Cut N Dry Restoration started out as a small family-owned business with the goal of providing high-level service that sets us above the rest. Since our beginning, we have kept countless homes safe and free of harmful mold and bacteria commonly associated with water damage. Our team of dedicated and compassionate IICRC-certified technicians care deeply about ensuring clients can come home to a safe living space and will work day in and day out to make that happen.

To ensure our services are top-notch, we implement continual training for our team and cultivate an open atmosphere where each person does their part for shared success. We understand we would be nowhere near as successful without our hardworking team which is why we reward them with exceptional benefits and the best pay in town. Come join our restoration team!

OUR IDEAL CLIENT CARE REPRESENTATIVE

• Passionate - about accuracy and office work
• Detail-oriented - organized and precise for maintaining operations
• Self-starter - to independently tackle tasks
• Problem-solver - to quickly address and fix issues
• Social - can effectively communicate, both verbally and written
• Friendly - to provide exceptional customer service

If this sounds like you, keep reading!

REQUIREMENTS

• High School Diploma or equivalent
• 2+ years of experience in customer service, collections, and account management
• Willing to work weekends

If you meet the above requirements, we need you. Apply today to join our customer service team!

Location: 91730