Customer Service Rep - Abacus Service Corporation

JOB ID: 1056 (Open Positions - 6 )

• Company Name
• Lincare Holdings Inc.

• Experience
• 0 - 99 Years

• Weekly Paid Travel
• No

• Job Site
• Onsite

• Business Unit
• Operations

• Organization Unit
• Operations

• Job Category
• Customer Support

• Date Range
• Dec 4, 2023 - Apr 1, 2024

• Program Team
• NA

• Hiring Team
• NA

• Hire Type
• Contractor

• Pay Type
• Hourly

• Standard Hours Per Week
• 40.00

• Pay Type on Conversion
• Hourly

• Min Rate on Conversion
• USD 16.50

• Max Rate on Conversion
• USD 16.50

• Site Code
• 0012543

• Exemption Status
• Non-Exempt

TECHNICAL SKILLS

Must Have

• 8:30-5 M-F
• Call Center experience - able to handle high volume of calls
• Can start contingent to background results
• Nextsource screen and offer
• please fill openings with aston cater

LOCATION INFORMATION

0012543-00, 953 CUSTOMER SV

4601 E. HILTON AVE
PHOENIX Arizona 85034

CUSTOM FIELDS

Location Code

90-873111

Source Type Confirmation

JOB SUMMARY

Customer Service RepPlease c...

JOB DESCRIPTION

Customer Service Rep

Please complete minimum of 1 reference check and include this in the comments section in VNDLY.

Requirements:

Typing: 35-40WPM and 2-3 years experience with all Microsoft Office suite i.e. Excel, word, Power point etc.

As a healthcare customer service representative, you will be responsible for successfully managing large amounts of orders through both inbound and outbound calls and in-person in a center location. This will include following communication scripts, handling different topics and acting as a liaison between our company and its customers. In addition, you will be responsible for evaluating all documents to ensure that appropriate information has been obtained for billing purposes.

Handling patients, referral sources, and administrative department inquires

Communicating with insurance companies and/or prior authorization requests

Entering patient information into a customer information system

Ensuring customer satisfaction and assisting them with issues/concerns related to their health

Making decisions as needed off-hours or without supervision to ensure an uninterrupted supply of product to customers

Developing knowledge of customer needs and trends to improve customer satisfaction and loyalty

Becoming educated in qualifications of multiple insurances to ensure clean order intake

* Other job duties may be assigned as needed

Job Requirements

We are looking for a CSR who combines excellent customer service and problem-solving skills, with the ability to work both independently and as a part of a team. You should also have the time-management and organizational skills necessary to effectively manage multiple expectations in a fast-paced environment. It is also vital that you display exceptional verbal and written communication, interpersonal and active-listening skills, as well as the ability to prioritize issues and respond accordingly.

High School Diploma or GED, some college- preferred

Minimum 1 year of Customer Service

Ability to convey a positive and professional image to customers and employees

Maintain composure in high-pressure situations

Capable of following an issue through to its conclusion