Customer Service Rep - Cru

Pay: $16.19 hourly, Full-Time

Location: Onsite Only, Orlando, FL

This role is with Cru's Donation Services Group

Who We Are Looking For:

Are you a customer service enthusiast with a heart for serving others? We are seeking a dedicated individual who is at ease both on the phone and behind a computer. If you have a minimum of 2 years of experience handling high-volume calls as a receptionist or service representative and, most importantly, a deep love for the Lord, we invite you to apply.

Cru has a long-standing history of being a pioneer in world Christian Missions. We are looking for the most talented individuals with a passion for seeing the Gospel of Jesus Christ proclaimed to the nations. Come use your God-given talents to help do this!

Our teams at Cru Headquarters are committed to praying for and with each other. Your faith isnt just something apart from who you are, its an integral part of you. Here at Cru, we want you to use your gifts to further the Kingdom each day.

Responsibilities:

As a key player in our Customer Service team, you will:

• Utilize the Siebel Donor system and Customer Relationship Management tools to serve a high volume of constituents.
• Efficiently handle incoming phone calls, emails, Seibel requests, web inquiries, and requests from various channels.
• Analyze requests, taking appropriate actions to resolve or escalate to the relevant area of expertise using Siebel call center programs.
• Answer inquiries/questions via phone and email, ensuring completion of 85% of incoming inquiries.
• Create designation accounts in collaboration with the Financial Services Group and ministry directors for donations and assessment fees.
• Qualify requests from directors for account access, providing system access as needed.
• Reproduce tax-deductible receipts for donors, address mailing issues and providing relevant communication.
• Identify donor identity and grant web access for Donor Self-Serve accounts.
• Collaborate with the team, staying open to cross-training and taking on new tasks assigned by team leaders.

• Associate Degree (AA) from a two year college or technical school in Business Administration and
• 2-years experience in a Customer Service role.