Customer Service Rep - MMC Group
Ocoee, FL
About the Job
MMC HIRING 20 IMMEDIATE CUSTOMER SERVICE REPS
WILL TRAIN 8:30AM TO 5:30 PM FOR 3 WEEKS)
Pay: $11/hr (English) / $12/hr (Bilingual).
Please note that due to the high volume of response to our postings only those that meet the below requirements will be contacted.
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Job Description:
- Inbound customer service reps handling inquiries regarding SunPass toll program in the State of Florida
- Prepares source data for computer entry by compiling and sorting information; establishing entry priorities.
- Processes customer and account source documents by reviewing data for deficiencies; resolving discrepancies by using standard procedures or returning incomplete documents to the team leader for resolution.
- Enters customer and account data by inputting alphabetic and numeric information on keyboard or optical scanner according to screen format.
- Maintains data entry requirements by following data program techniques and procedures.
- Verifies entered customer and account data by reviewing, correcting, deleting, or reentering data; combining data from both systems when account information is incomplete; purging files to eliminate duplication of data.
- Tests customer and account system changes and upgrades by inputting new data; reviewing output.
- Secures information by completing data base backups.
- Maintains operations by following policies and procedures; reporting needed changes.
- Maintains customer confidence and protects operations by keeping information confidential.
- Contributes to team effort by accomplishing related results as needed.
Job Description:
- Inbound customer service reps handling inquiries regarding SunPass toll program in the State of Florida
- Prepares source data for computer entry by compiling and sorting information; establishing entry priorities.
- Processes customer and account source documents by reviewing data for deficiencies; resolving discrepancies by using standard procedures or returning incomplete documents to the team leader for resolution.
- Enters customer and account data by inputting alphabetic and numeric information on keyboard or optical scanner according to screen format.
- Maintains data entry requirements by following data program techniques and procedures.
- Verifies entered customer and account data by reviewing, correcting, deleting, or reentering data; combining data from both systems when account information is incomplete; purging files to eliminate duplication of data.
- Tests customer and account system changes and upgrades by inputting new data; reviewing output.
- Secures information by completing data base backups.
- Maintains operations by following policies and procedures; reporting needed changes.
- Maintains customer confidence and protects operations by keeping information confidential.
- Contributes to team effort by accomplishing related results as needed.
EDUCATION/SKILL/EXPERIENCEREQUIREMENTS:
- High School diploma or GED
- Excellent communication skills
- Computer literacy
- Ability to use multiple computer programs at one time
- Demonstrated strong process-orientation and attention to detail.
- 6,000 alpha-numeric and 9,000 numeric keystrokes
TRAINING: Monday through Friday from 8:30 am - 5 pm for 2 weeks
Pay Rate: 11.00 hr.
Shift: 8 hour shift Monday through Friday 7am to 7pm and possibly Saturday 8:30am to 5pm
If you are interested, please forward your resume to Erin McAfee at emcafee@mmcgrp.com and I will set up testing and an interview for you.
Source : MMC Group