Customer Service Rep - Southwest Accessories Group

Southwest Accessory Group is a fast paced Accessories distributor with 518+ dealership customers. We're looking for an experienced and energetic person for our inside sales call center. Our inside team is responsible for billing, locating parts, researching and finding solutions for our customers. They are the key point of contact for the company, maintaining and strengthening our customer relationships.

Benefits

• 401(k) Plan w/ match
• Paid Holidays Off
• Weekends Off
• Open 7:30am to 5:00pm
• Medical Plan
• Dental Plan
• Vision Plan
• Life Insurance
• Employee discounts on vehicles and services
• Employee Discount Card

Responsibilities

• Communicate with staff and customers in a friendly and professional manner.

• Converse effectively/efficiently regarding customer parts status.

• Read and understand the parts catalog when looking up and speaking to specific parts.

• Answer phone calls, provide price quotes and other information to customers.

• Review orders and verify that all items are correct and pricing is in line with the estimate.

• Locate out-of-stock parts from outside source and submit an emergency order, if necessary.

• Notify inventory manager of out-of-stock parts or new products that need immediate attention.

• Locate out-of-stock parts from outside source and submit an emergency order, if necessary.

• Provide a high level of service to our customers.

Qualifications

• High School Diploma or equivalent and prior auto parts sales experience (preferred)

• Reynolds & Reynolds dealership software experience (a plus)

• Eager to improve in a dynamic work environment

• Strong interpersonal and time management skills

• Ability to read/interpret/manage excel documents

• Ability to calculate figures/amounts including; discounts and volume

• Valid driver's license and clean driving record

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.