Customer Service Rep - Abacus Service Corporation

JOB ID: 1070 (Open Positions - 1 )

• Company Name
• Lincare Holdings Inc.

• Experience
• 0 - 99 Years

• Weekly Paid Travel
• No

• Job Site
• Onsite
•  
• Organization Unit
• Job Category
•  
• Customer Support

• Date Range
• Mar 4, 2024 - Jul 1, 2024

• Program Team
• NA

• Hiring Team
• NA

• Hire Type
• Contractor

• Contract Type
• Contract Only, Contract to Hire
•  

• Pay Type
• Hourly

• Standard Hours Per Week
• 40.00

• Pay Type on Conversion
• Hourly
•  
•  
• Exemption Status
• Non-Exempt

TECHNICAL SKILLS

Must Have

• Can start contingent to background results
• Clerical, Customer Service, Phone Etiquette, Multi-tasking
• M-F 40 hour work week
• Nextsource screen and offer

JOB SUMMARY

Customer Service RepPlease c...

JOB DESCRIPTION

Customer Service Rep

Please complete minimum of 1 reference check and include this in the comments section in VNDLY.

Requirements:

Typing: 35-40WPM and 2-3 years experience with all Microsoft Office suite i.e. Excel, word, Power point etc.

As a healthcare customer service representative, you will be responsible for successfully managing large amounts of orders through both inbound and outbound calls and in-person in a center location. This will include following communication scripts, handling different topics and acting as a liaison between our company and its customers. In addition, you will be responsible for evaluating all documents to ensure that appropriate information has been obtained for billing purposes.

· Handling patients, referral sources, and administrative department inquires

· Communicating with insurance companies and/or prior authorization requests

· Entering patient information into a customer information system

· Ensuring customer satisfaction and assisting them with issues/concerns related to their health

· Making decisions as needed off-hours or without supervision to ensure an uninterrupted supply of product to customers

· Developing knowledge of customer needs and trends to improve customer satisfaction and loyalty

· Becoming educated in qualifications of multiple insurances to ensure clean order intake

* Other job duties may be assigned as needed

 

Job Requirements

We are looking for a CSR who combines excellent customer service and problem-solving skills, with the ability to work both independently and as a part of a team. You should also have the time-management and organizational skills necessary to effectively manage multiple expectations in a fast-paced environment. It is also vital that you display exceptional verbal and written communication, interpersonal and active-listening skills, as well as the ability to prioritize issues and respond accordingly.

· High School Diploma or GED, some college- preferred

· Minimum 1 year of Customer Service

· Ability to convey a positive and professional image to customers and employees

· Maintain composure in high-pressure situations

· Capable of following an issue through to its conclusion

Documents

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