Customer Service Rep (Medical Billing/Patient Accounts) - Cone Health
Greensboro, NC 27401
About the Job
Overview:
Qualifications:
Talent Pool: Corporate Services/Professional
Responsibilities:| Answers calls from patients promptly to address account issues and provides accurate information for account status, payments, denials, reimbursements, and patient residuals, to facilitate proper account management. Makes dedicated payment collection efforts during patient phone interactions to ensure timely revenue generation. Documents interactions to support accurate record-keeping and efficient communication within the revenue cycle and ensures accuracy of patient demographic and billing details, making necessary insurance carrier corrections, contributing to precise patient records and billing efficiency. Explains credit and collections information to parties involved and recommends suitable payment options based on circumstances to enhance understanding and compliance. Adheres to corporate compliance rules, including Health Insurance Portability and Accountability Act (HIPAA) regulations, during interactions to uphold patient privacy and legal standards. Maintains acceptable quality and production levels and notifies the manager of potential issues to prevent payment delays or increased denials. Performs other duties as assigned. |
| EDUCATION: |
| Required: High School Diploma or equivalent |
| EXPERIENCE: |
| Required: 1 Year |
| LICENSURE/CERTIFICATION/REGISTRY/LISTING: |
Source : Cone Health