Customer Service Rep - Alliance Financial & Insurance

At Alliance Financial & Insurance, situated in the charming town of Lowell, Michigan, we pride ourselves on providing exceptional service to our valued clients. We are seeking a dedicated and enthusiastic Customer Service Representative to join our team. Our ideal candidate will be a personable individual who thrives in a high-energy environment and enjoys helping people. The role is based entirely in our office, allowing you to engage closely with our team and contribute directly to our vibrant workplace atmosphere.

If you are passionate about delivering outstanding customer support and wish to grow within a supportive, community-focused company, this opportunity is for you. Your role will be central to ensuring customer satisfaction and helping us maintain the high standards that set Alliance Financial & Insurance apart. We look forward to welcoming a new team member who is ready to take on this rewarding challenge with enthusiasm and a positive attitude. Join us and be part of a team that truly values community and customer service excellence.

Salary Range: $40000.00 - $55000.00 per year

Annual Base Salary + Bonus Opportunities

Paid Time Off (PTO)

Health Insurance

Dental Insurance

Hands on Training

Life Insurance

Retirement Plan

Evenings Off

Mon-Fri Schedule

Responsibilities

Customer Interaction: Professionally engage with customers both in-person and over the phone to address inquiries and resolve issues.

Account Management: Assist clients with their accounts, ensuring all information is accurate and up to date.

Problem Resolution: Investigate and resolve customer complaints promptly and effectively, ensuring customer satisfaction.

Service Promotion: Provide information on additional services and packages that may benefit the customer, encouraging an upsell when appropriate.

Documentation: Maintain detailed records of customer interactions, transactions, complaints, and comments to ensure continuity of service.

Collaboration: Work closely with team members and other departments to ensure a seamless customer experience.

Continuous Improvement: Stay informed about company products, services, and policies to provide accurate information and facilitate business growth.

Experience: Previous experience in customer service roles is advantageous.

Communication Skills: Excellent verbal and written communication skills are essential.

Problem-Solving: Strong ability to solve problems efficiently and effectively.

Time Management: Ability to manage time and multi-task effectively.

Customer Focus: A genuine desire to help clients and meet their needs with a customer-first approach.

Adaptability: Ability to adjust to different situations in a fast-paced environment.

Interpersonal Skills: Ability to work collaboratively within a team.

Technical Skills: Basic computer proficiency and familiarity with CRM systems.