Customer Service Rep - Alliance Solutions

Job Title: Customer Service Representative (Immediate Need)

Customer Service Representative Pay rate: $18.00 hourly 

Customer Service Representative: 8:00am to 5:00pm Monday-Friday 

Customer Service Representative: ASAP

An innovation furniture company in Irvine, CA has an opportunity for an upbeat and positive Customer Service Representative to manage customer questions regarding their retail products. You will be processing orders, modifications, and escalating inquiries across several communication channels.

Customer Service Representative Responsibilities:

• Answering calls and responding to customer inquiries promptly.

• Processing orders, forms, applications, and requests.

• Maintaining a positive, empathetic, and professional attitude toward customers.

• Communicating with customers through various channels such as email and phone.

• Acknowledging and resolving customer complaints.

• Knowing our products inside and out so that you can answer questions.

• Processing orders, forms, applications, and requests.

• Keeping records of customer interactions and transactions.

• Communicating and coordinating with colleagues as necessary.

• Providing feedback on the efficiency of the customer service process.

• Ensure customer satisfaction and provide professional customer support.

Customer Service Representative Requirements:

• High school diploma, general education degree or equivalent.

• Maintaining a positive, empathetic, and professional attitude toward customers at all times.

• Great communication skills.

• Comfortable using computers

• Experience working with customer support

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