Customer Service Rep III Customer Service Rep III - US Tech Solutions, Inc.

Duration: 12-month contract
 
Job Description:

• Provide technical support for iPhones and iPads, addressing device functionality issues and troubleshooting problems related to software, hardware, and cellular connectivity.
• Respond to support calls in a timely manner, offering resolutions to ensure minimal disruption to Flight Attendant operations.
• Assist with device setup, updates, and ongoing technical troubleshooting.
• Collaborate with other team members to resolve recurring issues and improve support processes.

 
Experience:

• Strong knowledge of iPhone and iPad functionality, including software updates and cellular connectivity troubleshooting.
• Excellent communication and problem-solving skills.
• Ability to work in a fast-paced environment with a commitment to customer service.

 
Skills:

• Previous experience in technical support or a similar role.
• Familiarity with airline or aviation industry operations is a plus.

 
Education:

• Bachelor degree in supply chain, IT, business management, or related field is preferred but not required.

 
About US Tech Solutions:
US Tech Solutions is a global staff augmentation firm providing a wide range of talent on-demand and total workforce solutions. To know more about US Tech Solutions, please visit www.ustechsolutions.com.
 
US Tech Solutions is an Equal Opportunity Employer.  All qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.