Customer Service Rep I (Remote or Hybrid) - BankUnited

*Hybrid Schedule for residents in Miami-Dade and Broward County reporting to Miami Lakes, FL Office Location

*Will consider Fully Remote for candidates outside of South Florida (Miami-Dade/Broward County)

SUMMARY: This position is responsible for processing customer transactions and researching and resolving customer inquiries by completing maintenance on BankUnited's customer service applications. This position is responsible for providing excellent customer service to BankUnited customers and handling calls/customer contact within established guidelines.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties and special projects may be assigned.

* Provides service that makes a difference!

* Maintains call productivity & quality scores well above minimum standards.

* Acquires, demonstrates and utilizes knowledge of Retail, Online banking, Mortgage and Business product expertise.

* Furnishes prompt, efficient and accurate service while servicing customer inquiries.

* Demonstrates excellent communication and active listening skills.

* Ensures that the company's customers receive an exceptional level of service. Meets established guidelines and SLA's.

* Handles customer inquiries efficiently and effectively.

* Demonstrates abilities to Cross sell financial services and products.

EDUCATION and/or EXPERIENCE

* HS Diploma or equivalent required

* 0-3 Years of Call Center experience, retail banking products and/or Residential Loans experience preferred

Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled