Customer Service Rep I - PHC - Lincare

This employee communicates with customers for the purposes of answering questions, resolving problems, determining ongoing and additional product/service needs, as well as supporting compliance to physician direction.

Job Responsibilities:

      • Communicates with customers via inbound and outbound manual calls and outbound calls generated via automated dialer system

      • Documents calls and intakes in computerized record keeping system (Productivity)

      • Verifies and updates demographic information such as address and telephone number in computerized records

      • Read and analyze documents such as patient orders

      • Comprehend pharmacy prescription terminology

      • Effectively communicate with co-workers and patients alike

      • Help with the training of employees

      • Calculate figures and amounts in reference to frequency and doses dispensed

      • Apply common sense understanding to carry out oral and written instructions

Education and Experience:

      • High school diploma or general education degree (GED), or one to three months related experience and/or training, or equivalent combination of education and experience

      • Must meet any licensing requirements necessary for specific location

      • Computer entry experience required

Physical Demands:

The employee must occasionally lift and/or move up to 10 pounds.

Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled