Customer Service Rep - Lincare

The Enteral CSR aids in all Customer Service functions of order entry/paperwork acquisition for insurance guidelines and review while also abiding by the procedures set forth by management within the Enteral business.

Job Responsibilities:

      • Calls patients for reorders of their nutrition

      • Reviews and makes sure all documentation received meets insurance guidelines

      • Contacts Doctors' offices and hospitals to coordinate setup of pts and make sure all billable documents are received

      • Works with the intake department or within it to ensure timely verification of benefits and helps coordinate setups with intake/staff in the company locations and the Referral Source

      • Deletes, corrects, or re-enters patient orders as deemed necessary

      • Answers phone calls using proper telephone etiquette techniques expected by Customer Service Personnel

#CSR

      • Read and analyze documents such as patient orders

      • Comprehend pharmacy prescription terminology

      • Effectively communicate with coworkers and patients alike

      • Help with the training of employees

      • Calculate figures and amounts in reference to frequency and doses dispensed

      • Apply common sense understanding to carry out oral and written instructions

Education and Experience:

      • High school diploma or general education degree (GED), related experience and/or training, or equivalent combination of education and experience

      • Computer entry experience necessary

Physical Demands:

The employee must occasionally lift and/or move up to 10 pounds.

Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled