Customer Service Rep - F. Schumacher & Co.
Fort Mill, SC 29708
About the Job
Customer Service Representative – Fort Mill
F. Schumacher & Co., America’s leading name for manufacturing and distributing fabric, wall covering, floorcovering and furnishings is seeking an enthusiastic Customer Service Representative. This person will be part of an integral team responsible for Customer Service at our distribution center.
YOU WILL:
- Respond to incoming calls, chats and emails in a timely manner
- Process customer return and claim requests in a timely and efficient manner, adhering to company policies and procedures.
- Communicate with customers via phone, email, and chat to guide them through the return or claim process.
- Coordinate with logistics, warehouse, and inventory teams to ensure that returns are processed and restocked or disposed of correctly.
- Provide feedback to the product and quality assurance teams on potential improvements based on return and claim trends.
- Handle customer complaints with empathy and professionalism, turning negative experiences into positive outcomes.
- Communicate with internal customers to resolve issues
- Collaborate with Customer, Sales, & Logistics to implement order pattern optimizations & efficiencies.
- Escalates issues appropriately and promptly to ensure optimum customer satisfaction.
- Work cross-departmentally to ensure you are providing accurate, up-to-date information.
- Advocate for Schumacher clients by tracking and reporting shortcomings in current customer experience to various teams across the organization
Source : F. Schumacher & Co.