Customer Service Rep. Donor Assistance - lions clubs international

We’re in the business of Good.

Lions Clubs International Foundation (LCIF) is the charitable arm of Lions Clubs International, the world’s largest service club organization. Serving more than 1.4 million Lions, working with 47,000 clubs in 200-plus countries globally, LCIF has funded humanitarian service to build a more promising future for citizens of the world.

Since 1968, LCIF has awarded more than $1 billion in grants, helping combat vision problems, provide valuable life skills to youth, respond to major catastrophes, and build programs to address the needs of at-risk and vulnerable populations. LCIF is also working to reduce the prevalence of diabetes and improve the quality of life for those living with the disease. In addition, the foundation is expanding its global causes to include childhood cancer, hunger and the environment while raising funds to empower even more service from Lions.

As the challenges facing our world increase, so must our capacity to combat them.

These are not things that any one Lion, club or district can do alone. But together, we can. We are currently looking for a Customer Service Representative - Donor Assistance to join our team and rise to the challenge of empowering service.

Position Highlights:

Performs a variety of routine administrative and clerical activities such as receiving.
incoming correspondence and phone calls and determining appropriate response. Provides
clerical support to process requests, answer inquiries, resolve routine problems and follow up on
inquiries and problems. The position may have direction and training responsibilities associated.
with it.

What You’ll Do:

•  Receive recognition requests, correspondence and telephone calls (occasionally in-person contact) to process requests, resolve routine problems and answer inquiries which may require some research.  Refer complex problems and inquiries to more senior staff, and/or management.  Follow up on routine inquiries and problems.
• Perform data entry and clerical functions to process requests and/or resolve problems.  This position may include making corrections, consuming credits, working on projects, sorting, verifying, coding transactions, forms, documents, and filing general materials classified numerically, alphabetically or chronologically, and may include some report preparation. 
• Check documents and transactions for accuracy, completeness, or compliance with established standards and procedures; generate customer orders, order editing, adjusting and verifying functions in circulation, membership, purchase order and other operation systems; processes data on (e.g., charters, applications, M&As or other association forms); handle routine correspondence, etc.
• Provide training and/or direction to new staff.

We’re Looking for Someone With:

• Graduation from high school or equivalent, preferably with some course work in business practices, accounting, etc., and a minimum of five years in a relatively complex, clerical position or an equivalent amount of experience and training.
• Strong customer service skills including the ability to effectively deal with individuals over the phone and in person, demonstrating tact and courtesy.
• Strong verbal and written communication skills.
• Knowledge of modern office practices and procedures, grammar, spelling and punctuation along with basic mathematical skills.
• Intermediate skill level in one or more of the following:  Word, Excel, PowerPoint and Outlook as well as working knowledge of other general office equipment.
• Ability to develop and maintain an effective working relationship with management and employees.
• Ability to train others and provide effective direction to less experienced staff is essential.
• Strong analytical ability to review inquiries, evaluation situations, problem solve and determine resolution.
• Multilingual proficiency is preferred, but not required. 

Why You’ll Love Working Here:

Lions Clubs International has excellent benefits for you and your family. We believe in a balanced work-life and have programs and benefit plans to support our employees, such as:

· Three weeks paid time off plus time off for volunteering

· Flexible and hybrid work schedules

· Comprehensive medical, dental, vision and life insurance plans

· Flex spending accounts for medical and dependent care

· 401K with employer match

· Reimbursable training

· Casual dress

Diversity, equity and inclusion are at the core of who we are. Diverse and inclusive teams have a positive impact on the work we do, and we know that having varied perspectives helps generate innovative ideas to solve complex problems in an ever-changing world.

Lions Clubs International Is an Equal Opportunity Employer