Customer Service Rep - Dispatcher - Service 360 Group

Service 360 Group in Berks County, PA is looking to hire a full-time Customer Service Rep - Dispatcher to schedule appointments and dispatch our technicians as well as perform general administrative duties. Can you maintain a positive attitude while providing great customer service? Would you like to work for an established company that values its employees? If so, please read on!

This customer service - dispatch position earns $20-$23/hr, depending on experience. We provide wonderful benefits, including work-from-home flexibility, cell phone allowance, company apparel, annual performance reviews, weekly pay, and steady year-round work. If this sounds like the right opportunity to utilize your administrative and dispatch experience, apply today!

ABOUT SERVICE 360 GROUP

We are an experienced, full-service contractor that handles each job with professionalism and excellence. We do not compromise on service, when you reach out to us, you receive quality, integrity, and dependability. To remain one of the top service companies in the area, we stay dedicated to serving our residential and commercial clients' needs to the highest standard. No matter the project, our team works with timeliness, attention to detail, and service-minded attitudes to get the job done.

Working in a constantly evolving environment, we strive to provide our employees with an honest and helpful work environment, where we work individually and collectively to achieve goals. Our team operates on the core values of Thoughtfulness, Respect, Integrity, Professionalism, and Loyalty to maintain our number 1 spot and reputation within the community. As we continue to improve and rebrand we strive to hire like-minded individuals who can dedicate themselves to exceptional workmanship. In return, we provide a positive workplace, great pay, and exceptional benefits.

A DAY IN THE LIFE OF A CUSTOMER SERVICE REP - DISPATCHER

In this position, you are the glue that holds our company together! You assist with incoming calls, handle customer service issues, and follow-up by coordinating with the appropriate field manager. For each new client, you create customer files and enter their site and job information into Service Titan. You also schedule and manage all appointments for our service department as well as dispatch technicians to jobs. Additionally, you manage preventative maintenance contracts, type up quotes and estimates for customers, and coordinate the delivery of marketing materials.

After service appointments are completed, you follow up with customers to ensure their satisfaction. As needed, you issue vendor purchase orders for service department purchases. You also prepare customer invoices for final accounting review and submission to the client as well as process credit card payments.

Your administrative duties include keeping detailed staff meeting notes, updating meeting documents, filing documents, and logging any purchases made on the company credit card. As a team player, you prepare any marketing or service lead reports when they are requested, keep quotes lists for service managers, and lend a helping hand to your office staff. As required, you apply for permits and attend platform and software training. Our customers appreciate your efforts, and you find great satisfaction in knowing that you serve in such an important role with our company!

QUALIFICATIONS FOR A CUSTOMER SERVICE REP - DISPATCHER

• The ability to work remotely
• Proficiency with MS Office applications including Word, Excel, and Teams
• Ability to be assertive while remaining professional
• Dispatching - Scheduling experience in the service industry

Experience in Service Titan is beneficial but not required. Do you have strong attention to detail? Are you an excellent communicator both in-person and over the phone? Can you effectively prioritize multiple administrative tasks? Do you have impeccable customer service skills? Can you work well under pressure and in a fast-paced office environment? If yes, you might just be perfect for this administrative position!

WORK SCHEDULE FOR A CUSTOMER SERVICE REP - DISPATCHER

This position typically works in the office Monday-Friday from 7 am - 4 pm.

ARE YOU READY TO JOIN OUR OFFICE TEAM?

If you enjoy performing administrative tasks and feel like the right fit for this customer service - dispatch job, please fill out our initial 3-minute, mobile-friendly application. We look forward to meeting you!

Location: 19612