Customer Service Rep at TEKsystems

Customer Service Representative

Cary, North Carolina (20.40 USD/hour) (Paid Training)

Highlights of the job:

·       Industry: Customer Support

·       Employment Type: Contract to Hire

·      Schedule:  Needs to be available between 7:00am- 8:00pm EST to receive an 8hour shift.

The Customer Service Representative is an important role in

the Pharmacy Operations and is responsible for handling inbound and outbound

pharmacy calls, scheduling refill deliveries when needed and directing calls to

appropriate personnel. The ideal candidate is a well-spoken, enthusiastic, and

organized person with the ability to provide high level of customer service to

our patients, clinicians, and clients.

Benefits of this role:

·       Overtime available

·       Opportunity for growth

·       Helpful and supportive leadership and executives

·       Opportunity to work for one of the top Healthcare Organization in North Carolina

A Day in the Role:

·      Handle inbound and outbound calls to schedule medication delivery and payment so that accurate information is included in their profile and distribution can successfully send their package in a timely manner.

·        Directly responds to customer inquiries when appropriate or routes calls to the appropriate staff to ensure prompt resolution/customer satisfaction.

Must be able to show empathy to patients.

·        Run medical claims and update concise progress notes to ensure other roles within the workflow are able to quickly assess the status of the referral.

·        Provides customer service through manipulation of management information system to answer questions regarding refill needs, providing status

of pending/shipped prescriptions, verify insurance information and provide copies of invoices upon request.

Requirements:

·       Excellent verbal and written communication skills

·     Must have at least 1 year of call center and medical terminology

·     Ability to handle high stress situations.

·     Problem solver/ de-escalation handler

·    Data Entry Experience

About TEKsystems:

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.