Customer Service Rep - Southern Home Services
Austin, TX 78754
About the Job
Are you ready to Be Part of Something BIGGER!
Fox Services is looking for a dynamic Dispatch / Customer Service Representative to join a thriving business that believes in work life balance and cares about YOU!
Essential Functions:
- Answer incoming customer requests and inquiries in a professional & friendly manner.
- Act as a liaison between customers, technicians, salespersons & management.
- Schedule service and routine maintenance appointments.
- Maintain & update customer records based on interactions.
- Process invoice payments.
- Provide information about products and services.
- Troubleshoot and resolve customer issues and concerns.
- Develop & maintain a knowledge base of the evolving products & services that benefit our customers.
- Participate in in-house training on products & services needed by our customers& office software required to fulfill this position.
Qualifications:
- $18 - $22 / hr.
- Monday - Friday 9a - 6p and Saturday - Sunday 8a - 5p (rotating weekends).
- Minimum of 1-year administrative or customer service experience in an office setting is required.
- Knowledge in Microsoft Office is a required.
- Service Titan is a plus.
- Ability to easily cultivate strong rapport with customers and co-workers.
- Find it rewarding to organize, prioritize and manage time effectively to see a task through to completion.
- Work well independently & with integrity in a structured yet relaxed environment.
- Enjoy patiently, empathetically helping others.
- Excellent written and verbal communication skills.
Benefits:
- Reliable, Year-Round Work.
- Weekly Paychecks.
- Paid Time Off and Holidays.
- Medical, Dental and Vision Benefits.
- Company Matched 401k.
Be part of something new and exciting. Join an integrity driven, family-oriented team!
Apply Now! https://recruiting.paylocity.com/Recruiting/Jobs/Details/2424935
Southern Home Services is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state or local laws. This policy applies to all employment practices within our organization.
About Southern Home Services:
Southern Home Services Corporation is a leading residential home services provider, specializing in HVAC, plumbing, electrical and generator maintenance, service & replacement. Southern operates multiple brands throughout the Southeast and Midwest. Southern Home Services is committed to delivering exceptional customer service to homeowners and small businesses. We aim to be the market leader in providing comfort, safety and energy solutions to our diverse customer base. We seek to be the company that customers recommend, and our employees are proud of.
Source : Southern Home Services