Customer Service Rep at Partnership Employment
Auburn, MA
About the Job
Hours: 10am-7:30pm hybrid work schedule
Train in the office Monday through Friday FT for the first 2 months then resume working from home afterwards
Job Purpose:
Serves customers by providing product and service information; resolving product and service problems.
Duties:
* Attracts potential customers by answering product and service questions; suggesting information about other products and services.
* Opens customer accounts by recording account information.
* Maintains customer records by updating account information.
* Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
* Maintains financial accounts by processing customer adjustments.
* Recommends potential products or services to management by collecting customer information and analyzing customer needs.
* Prepares product or service reports by collecting and analyzing customer information.
* Contributes to team effort by accomplishing related results as needed.
Skills/Qualifications:
Customer Service, Product Knowledge, Quality Focus, Problem Solving, Documentation Skills, Listening, Phone Skills, Resolving Conflict, Analyzing Information, Multi-tasking
Must be able to pass a background check and drug screening!
Apply now today for immediate consideration!
Train in the office Monday through Friday FT for the first 2 months then resume working from home afterwards
Job Purpose:
Serves customers by providing product and service information; resolving product and service problems.
Duties:
* Attracts potential customers by answering product and service questions; suggesting information about other products and services.
* Opens customer accounts by recording account information.
* Maintains customer records by updating account information.
* Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
* Maintains financial accounts by processing customer adjustments.
* Recommends potential products or services to management by collecting customer information and analyzing customer needs.
* Prepares product or service reports by collecting and analyzing customer information.
* Contributes to team effort by accomplishing related results as needed.
Skills/Qualifications:
Customer Service, Product Knowledge, Quality Focus, Problem Solving, Documentation Skills, Listening, Phone Skills, Resolving Conflict, Analyzing Information, Multi-tasking
Must be able to pass a background check and drug screening!
Apply now today for immediate consideration!
Salary
16 - 17 /hour