Customer Service Rep 1 - FFAM360 Heathcare
Atlanta, GA 30339
About the Job
Customer Service Rep
Job Overview
Resolve incoming customer inquiries and/or concerns by providing patients/guarantors from both hospitals and physician practices with a consistent and seamless experience. Follow up on and collecting outstanding guarantor balances through outbound phone contact, as well as providing financial counseling resources to physician's offices, hospitals, and patients/guarantors (both hospital and professional), when necessary
Qualifications
Job Overview
Resolve incoming customer inquiries and/or concerns by providing patients/guarantors from both hospitals and physician practices with a consistent and seamless experience. Follow up on and collecting outstanding guarantor balances through outbound phone contact, as well as providing financial counseling resources to physician's offices, hospitals, and patients/guarantors (both hospital and professional), when necessary
Qualifications
- High School or GED equivalent.
- 1 year related healthcare experience.
- Clear understanding of the impact of customer service and patient liability service have on revenue cycle.
- Excellent communication skills.
- Excellent customer service skills.
- Knowledge of bad debt collection practices as well as Fair Debt Collection Practices Act
- Understanding of hospital and physician practices.
- Physical abilities.
Source : FFAM360 Heathcare