Customer Service - Receptionist - PARR

PARR is the total source for homebuilding supplies, solutions, and services. We focus on supplying building materials and solutions to professional home builders of all sizes including custom builders, large production builders, and multifamily builders. Our customers and community members know that they can rely on us for Legendary Service and quality products.

Job title: Customer Service - Receptionist

Pay: Starting at $18 to $22 an hour, depending on experience

Schedule: Monday - Friday 8am to 5pm

Location: Hillsboro, Oregon

PARR's Customer Service Receptionist will undertake administrative tasks, ensuring the rest of the staff has adequate support to work efficiently. They will ensure the proper flow of office procedures and support the company by carrying out common office duties. On average, the Customer Support person will answer anywhere from 300 - 500+ calls a day (can be more depending on the season).

This position reports to the Human Resources Manager and interacts daily with internal and external customers.

Qualifications

• 2 years of previous experience
• Must be able to operate personal computer, smartphone, scanner, and any other equipment necessary for the job
• Must be able to type 30+ WPM
• Proficiency in Microsoft Word, Excel, and Outlook
• Ability to speak, write, and read English required
• High School Diploma/GED
• Ability to work cordially, professionally, diplomatically and with a high level of customer service in a dynamic environment
• Demonstrate sound judgment in dealing with sensitive business matters with internal and external customers of all types
• Must maintain confidentiality and accuracy of all information related to company finances and records, particularly, cost of goods purchased and sold
• Ability and willingness to identify processes, tools and/or procedures that may be improved upon in an effort to improve the workplace and outcomes for our customers
• Understanding of the building industry preferred
• Knowledge of collections and accounts receivable principals, practices and protocols
• Must have reliable transportation

Duties and Responsibilities

• Handle queries via phone, email, and general correspondence
• Sort and distribute mail
• Organize and maintain files and databases in a confidential manner
• Drafts, formats and prints relevant documents
• Greet internal and external customers with a pleasant and welcoming attitude
• Scan and email documents
• Occasionally run checks or cash to bank
• Maintain and order office supplies
• Maintain account receivable customer files and records
• Perform other tasks and duties necessary to support the department

Primary working conditions are in an office environment with a computer for 40 hours per week.

Physical Requirements

• Ability to sit and/or stand for extended periods of time
• Must be able to occasionally lift/push/pull up to 40 pounds and carry objects 50 feet
• Must be able to work in an office environment

We know that without great people, we can't be a great company. Voted as one of the "Top Places to Work" by the Oregonian for the 3rd year in a row, we offer industry-leading benefits:

• Everyone starts earning 2 weeks of vacation per year on day 1, and gains an additional day every year worked up to 4 weeks off
• Employee paid sick days
• 7 holidays
• 2 medical plan options, one with a high deductible that offers an HSA and our standard plan with a very low $1,250 deductible
• Dental, Vision, EAP (Employee Assistance Program)
• Massage, Chiropractic and Acupuncture coverage
• FSA (Flexible Spending Account) and Childcare pretax spending programs
• HSA (Health Savings Account) - PARR will match up to $360/year
• Up to 50% match on the first 6% you contribute to your 401(k) after 1 year of employment and fully vested at the end of your 3rd year
• In addition to the 401(k) match, there a 3% profit share contribution to the 401(k), with Board approval
• Tuition reimbursement (up to $2,500/year)
• Annual profit sharing (every full time employee who worked the full year earned a minimum of $800 for the 2023 year)
• $1,000 referral bonus

PARR Promotes!

We have a transparent pay structure, and love to promote from within. Our current CEO started with the company as a driver and by being open to change and a self-starter he climbed the ranks to the role he has today. There are many members of our management team who started their careers in our entry-level positions. If you're willing to work hard, there's no reason you won't earn regular merit increases and promotions. There is A LOT of opportunity - PARR is growing fast!

We value our employees like family and are constantly working to provide a safe place to work for our employees. Most of our locations are not open past 5 and all our locations are closed on Sundays.

Our company mission is Legendary Service through Teamwork, and we take that seriously. When you join our team, you're joining a family owned company that's been in business for 90 years, with a well-established reputation as a leader within the building material supply industry in the United States.