Customer Service / Receptionist - Adornus

Company Profile

Adornus Cabinetry is a well-established and growing company. A leading manufacturer and distributor of kitchen cabinets and bathroom vanities operating in the United States.
With a commitment to delivering significant value to homeowners and builders, Adornus uses high-quality, all-wood construction and materials in all of its cabinetry. Our products are sold through a network of authorized dealers, including retail showrooms, builders, and kitchen cabinet professionals.

Come grow with us!

Job Overview

TheReceptionist will provide superb receptionist/customer service functions. To be successful in this role, the ideal candidate will have previous receptionist/customer service. Combined with excellent communication skills, one must have proficient database skills. Ultimately, you will ensure customer needs are met and exceeds the expectations of our business objectives and contributes to our Company's success.

Duties and Responsibilities

• Be a fitting representative and promoter of our brand and the products we deliver while ensuring customer satisfaction goals are achieved positively and timely
• Answers phone lines and emails in a professional manner; provides support and information on products; transfers calls and forwards emails as necessary
• Welcome visitors by greeting cheerfully, making a positive and lasting impression; notifies staff of visitor arrival, maintains logbook, issues visitor badges, etc.
• Supports continuity among work teams by documenting and communicating actions
• Addresses potential issues appropriately and efficiently; suggests prompt solutions to ensure customer issues are attended to and minimized ; if beyond the representative's knowledge, forwards to appropriate staff
• Maintains a safe and clean reception area
• Complies with Company policies, rules, and regulations
• Performs other related duties as necessary or assigned

Knowledge, Skills and Abilities

• Outstanding verbal and written communication, interpersonal and customer service skills
• Exceptional poise and presence on the phone
• Professional demeanor with a results-driven approach
• Detailed knowledge of products offered
• Computer literate and proficient using MS Office; familiarity with ERP/CRM software
• Service-oriented with solid business acumen and ability to resolve customer grievances
• Ability to work effectively and cooperatively in a team environment
• Regular and punctual attendance required

Minimum Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and or/ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Associates Degree preferred
• 2+ years of customer service experience (or similar) with ambition, integrity and work ethic

Working Conditions

Listed below are key points regarding environmental demands and work environment of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job.

• Required to use motor coordination with finger dexterity (such as keyboarding, machine operation, etc.) part of the workday;
• Required to exert physical effort in handling objects less than 30 pounds rarely;
• Required to be exposed to physical occupational risks (such as cuts, burns, exposure to toxic chemicals, etc.) rarely;
• Required to be exposed to physical environment which involves dirt, odors, noise, weather extremes or similar elements rarely;
• Normal setting for this job is: office setting and/or outside sales.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to sit, stand, walk and use hands and fingers to operate a computer keyboard, mouse, and telephone to talk and hear. The employee is frequently required to sit at a desk for prolonged periods and reach with hands and arms. The employee must occasionally lift and/or move up to 20 pounds.

Language Skills

Ability to read and interpret documents such as sales goals, product instillation instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of organization. Bilingual English/Spanish is a plus.

Direct Reports / Supervisory Responsibilities

None