Customer Service/Ramp Agent Part-Time BZN - Worldwide Flight Services

Join our Worldwide Flight Services family and contribute to the timely delivery of cargo shipment, luggage, business to customer delivery, and on-time flights while operating safely and securely.  We perform at the highest level for our customers every day, and strive to be an exceptional leader in our industry with our teams of cargo, passenger, ramp handling, and technical service experts in 164 airport locations, 18 countries, and on 5 continents.  Are you ready to take off on your next career with us?

The maintenance of a satisfactory quantity and quality of work by assigned personnel, explaining and demonstrating work procedures and methods including safety, apportioning and scheduling assigned work, observing and analyzing the methods used and the results achieved, bring problems to the attention of management and assist management in the utilization of tools, equipment, and materials. Comply with WFS site security procedures for assigned warehouse and other operations.  Remain cognizant of WFS staff, security contractors, and visitors’ activities and report security breaches, suspicious occurrences, or non-compliance with the site security plan to managers or via the WFS whistleblower program. This position is covered by a collective bargaining agreement.

Agent Passenger Service performs all aspects of airport & passenger service functions including:  

•  making reservations, preparation & issuance of tickets & itineraries, computation of fares, issuance of refunds, checking baggage, collection of excess baggage charges.
• providing passengers with general travel information; meets aircraft at gate or loading area, performs duties in the departure lounges or at boarding gates when enplaning & deplaning passengers.
• checks passenger ticket for validity and lifts appropriate coupon, completes all necessary arrangements for accommodating passengers holding reservations, standbys & their luggage.
•  determines flight close-out time and prepares, completes & checks various flight forms for accuracy, invalidates tickets & completes post-departure procedures.
• performs lost & found activities.

• Load and unload aircraft of cargo weighing up to 70 lbs. in and out of aircraft within confined cargo areas, push, pull, and position loaded containers weighing up to 3,200 lbs. on rollers with/to aircraft.
• Driving vehicles with gross weights of 3,000 to 80,000 lbs. in areas congested with aircraft, moving and stationary vehicles and equipment as well as positioning vehicle up to aircraft requiring depth perception and the ability to distinguish colors, red, green, and yellow.
• Engage in push-out of aircraft driving 80,000 lb. vehicle or assist by providing guide function to driver using depth perception in congested areas or speaking to cockpit during push-back procedure.
• Transport cargo to and from aircraft driving 3,000 lb. vehicle using depth perception to negotiate vehicle with attached carts through congested area. Read "off-load" sheets to determine destination of cargo.
• While performing aircraft push-out and/or towing functions, engage in proper specific ground to cockpit communication via hand signals and voice commands, with and without, the assistance of sight or visual aids.
• Ability to successfully communicate with others.
• Ability to work in a high-noise level environment.
• Ability to understand and react to verbal commands and safety warnings, with and without, assistance of sight or visual aids.
• Pull, push, and lift bags weighing up to 70 lbs. onto or from a conveyor belt.
• Pull water hose from stationary cabinet and connect to aircraft.
• Lift, connect overhead and remove overhead, 40 lb. KVA electric cable to/from aircraft.
• De-ice aircraft at heights of up to 20 - 80 ft. lifting and holding nose, spray exterior of wings and fuselage with glycol.

• HS Diploma, GED or Equivalent
• Must be at least 18 years of age
• Valid driver's license

**This job is covered by a collective bargaining agreement of the Transport Workers Union (TWU), a labor union which requires joining the TWU and paying union dues.** 

• Ability to read, write, fluently speak and understand the English language.
• Ability to speak & be understood in giving directions/information to passengers.
• Hear and respond to customers.
• Tolerate and answer repetitious questions from customers in a friendly, outgoing manner.
• Reports to work on a regular and timely basis.
• Ability to confront and question unauthorized personnel in secured areas, and report their presence to authorities as necessary.

• Must be able to lift up to 70 pounds (31.9kg).
• Must be able to perform the following functions in variable weather conditions as well as environmental conditions, i.e., jet engine fumes, vehicle emissions, dust, and jet engine noise.
• Twist, turn, stoop, bend, reach, and grip while checking baggage.
• Ability to stand and walk throughout shift.
• Must be willing to wear uniform and insignia as prescribed by the Company.
• Personal appearance and grooming that will present a favorable corporate image.
• Ability to judge distance.

• Want your pay in advance?  Access up to 50% of earned wages before payday and get paid up to two days early through the Branch app!
• Are you a top performer who thrives on recognition?  On the spot awards offered through the Awardco Platform including gift cards and more!
• Need quality medical care?   Multiple options for both full and part-time employees!
• Want WFS Employee Extras? Travel Discounts, Pet insurance, Discount Shopping & More!
• Looking to stay healthy and improve your life?  Wellness Programs offered to all employees!
• Want to invest in your future?  401k program offered with company match!
• Looking to grow and have a career with us?  Opportunity for Internal Mobility and transfers available!

WFS is an equal opportunity employer committed to employment equity and inclusion. We accept applications from all qualified individuals.