Customer Service- Product Support - Horton, Inc

Overview:

Horton, Inc., has an opening for a Customer Service Representative focused on Product Support to work in our Roseville, MN location. This job is on-site and

Technical Automotive experience is required.

Company Information:

Horton, Inc., is a family owned, leading provider of engine cooling solutions worldwide. Horton is a global organization with employees and representatives in the U.S.A, Canada, Mexico, Germany, China, and more! We offer our employees great potential for personal and professional growth; competitive salary and benefit packages, including PTO, Company Paid Holidays, 401K, Medical, Dental, Vision, Flexible Spending Accounts, Life, AD&D, STD, LTD, LTC, Education Assistance, and a dynamic work environment. For more information on Horton, Inc. please visit our web site at

www.hortonww.com

. Please note this role is not eligible for immigration sponsorship, including F1 STEM OPT.

Position Summary:

This Customer Service Representative is responsible product support in a timely and courteous customer assistance under the direction of the Customer Service Manager. This person will respond to customer inquiries both internal and external in regards to orders, returns, pricing, availability of product, lead times, literature, invoice discrepancies, customer routings, technical and application assistance. Forwards sales leads to the appropriate sales department. Works with other departments to resolve issues. Maintains a good relationship with the customers. Technical Automotive experience is required.

Responsibilities:

Customer Service (Product Support) Responsibilities:

• • Receives calls from customers and potential customer.

    • Enters orders by phone, fax, email, mail, and EDI. Handles calls and

      inquiries

      from customers in regards to orders, invoice issues, routing issues, tracking information, freight costs, pricing, and projected delivery time.

    • Refers leads regarding potential new clients to appropriate sales staff for follow-up.

    • Handles

      inquiries

      about literature.

    • Provides technical and application support on entire product line to customers.

    • Communicates all forms of published technical data

• • Provides assistance to customers who experience difficulties with shipments or who need emergency help.

    • Researches the status of orders by using the computer terminal to determine order location and relays that information to the customer.

    • Ensures that emergency orders are given priority and receive appropriate shipping attention.

    • Works with carriers to resolve questions about delayed or lost shipments and initiates claims when necessary.

  • Maintains customer satisfaction on all transactions, referring problems that cannot be personally resolved or those that are outside limits of authority to the Customer Service Manager.

  • Other duties as assigned

Qualifications:

Customer Service (Product Support) Qualifications:

• Requires a high school diploma.

• Technical Automotive experience is required.

• Previous experience working with ordering systems and in a customer facing role is desired.

  We offer a competitive salary and benefits package. To apply, qualified candidates should log onto

  https://careers-horton.icims.com

  Horton Holding, Inc. is an Equal Opportunity/Affirmative Action employer. All applicants will receive consideration for employment without regard to race, national origin, age sex, religion, disability, sexual orientation, marital status, veteran status, gender identity or expression, or any other basis protected by local, state or federal law. EOE. Veterans/Disabled

  VEVRAA contractor/subcontractor Requesting Priority Referral of Protected Veterans

  PM17