Customer Service Phone Rep (Seasonal) - School Portraits by Adams Photography

Join Our Team as a Customer Service Representative!

( Employment term: February 10th - May 15th)

Are you a natural communicator with a knack for problem-solving? Do you thrive in fast-paced environments where every day brings new challenges? If so, we want you on our team!

As a Customer Service Representative, you'll be the first point of contact for our valued customers. You'll use your professionalism, positivity, and solution-oriented mindset to ensure every customer interaction is seamless and satisfying.

What You'll Do

• Handle a high volume of incoming inquiries via phone, email, and in-person interactions with efficiency and care.
• Use your detective skills to uncover customer needs through effective questioning and provide tailored solutions.
• Assist customers with placing orders, tracking shipments, and resolving issues like damaged or missing items.
• Maintain accurate records of customer interactions and outcomes.
• Stay calm, friendly, and professional in all customer communications—even during busy times.
• Collaborate with internal teams to escalate and resolve complex issues promptly.
• Keep up-to-date with our latest sales campaigns, promotions, and product offerings.
• Understand and explain product features, shopping cart options, and price sheets to customers.

What We're Looking For

• A customer-first attitude with a strong focus on delivering exceptional service.
• Proven ability to handle multiple calls and inquiries simultaneously in a fast-paced environment.
• Excellent verbal and written communication skills with exceptional attention to detail.
• Proficiency in Microsoft Office and an eagerness to learn new software or systems.
• Strong organizational and multitasking skills to prioritize tasks effectively.
• Experience navigating computer networks and adapting to new technologies.

Requirements

• High school diploma or equivalent.
• Bilingual in English and Spanish (required).
• At least 2 years of experience in a customer service role.

Why Join Us?

• Be part of a dynamic, supportive team that values your contributions.
• Enjoy opportunities to grow your skills and make a real impact on customer experiences.

Ready to take the next step in your career? Apply today and bring your enthusiasm, professionalism, and customer-centric mindset to our team!