Customer Service / Parts Specialist - Machine Distributor at Activ8 Recruitment & Solutions

A global Industrial Equipment Distributor is looking for a motivated Customer Service / Parts Specialist to join near Marietta, GA.

Customer Service / Parts Specialist Responsibilities Include:

• Handle customer inquiries via phone, email, or in-person regarding service parts information, order status, and shipping details.
• Process customer orders, custom quotes, applications, and requests in a timely and accurate manner.
• Check inventory levels and confirm product availability to customers.
• Coordinate with logistics and warehouse teams to ensure prompt and accurate order fulfillment.
• Manage customer accounts, maintaining up-to-date information on order history and preferences.
• Resolve order and inventory issues, which may include discrepancies in shipments, billing inquiries, or returns/exchanges.
• Follow up on customer interactions, ensuring complete satisfaction and fostering repeat business.
• Assist in the maintenance and accuracy of order entry and fulfillment processes.
• Provide feedback on the efficiency of the customer service process and suggest improvements.
• Participate in ongoing training to enhance knowledge and skills, especially related to new product offerings and technologies used in order management.
• Complies with the company’s policies and procedures.
• Perform other job duties are assigned as needed

Customer Service / Parts Specialist Requirements include:

• Associate Degree in Business and/or related majors
• At least 3 years in proven customer support experience or experience as a client service representative.
• Proficient in Microsoft Word, Excel, and PowerPoint
• Excellent communication skills (Speaking / Reading / Writing)
• While performing the duties of this job, you may be required to type for extended periods throughout the day and intermittently sit, stand, walk, climb stairs, reach with hands and arms, stoop, kneel, crouch, bend at the waist, talk and hear. You may also be required to use close vision, distance vision, color vision, depth perception, and peripheral vision, as well as, lift up to 15 pounds occasionally

Activ8 Recruitment & Solutions / Renaissance Resources Inc., has been one of the leading recruiting firms in North America when it comes to working with Japanese Businesses for almost 20 years. Our services are based on the needs of our clients, and we connect them with qualified candidates in the Automotive, Electronics, Food, Logistics, Manufacturing and Oil & Gas industries. We like to take the approach of working one on one with each of You to ensure that we have the best understanding of your background and what it is you are looking for in a career.

We screen ALL Candidates to verify the validity of each applicant with criminal background / Social Security verification. Upon submitting your resume, we will contact only those candidates that we deem qualified for our client. If we do not contact you, we do not see the fit for the position. If we are unable to reach you in a reasonable time-frame, you will be eliminated from the pool of potential candidates.

"Direct applicants only"

"We do not accept any resumes from any third party organizations or other recruiter"