Customer Service Manager - LINETEC
WAUSAU, WI
About the Job
JOB REQUIREMENTS: Linetec POSITION SUMMARY Responsible for the
management and development of the Inside Sales department including the
following duties. POSITION DUTIES and RESPONSIBILITIES: Manage up to 3
subordinate supervisors that are responsible for the overall direction,
coordination, and evaluation of their teams. Direct supervision,
development, performance management and recognition of Inside Sales
department associates. Resolve customer and internal issues to support
on-time customer delivery and satisfaction. Coordination of resources to
meet company and customer requirements. Drive the development of
associates in a positive, productive environment. Develop customer
relationships and participate in customer visits. Manage credit
approvals or make recommendations for alternate options after evaluating
financial and relationship impact on quality issues or credit requests.
Support business operations by providing timely and accurate information
on customer's invoiced sales and sales orders. Actively participate in
with other departments to meet customer (internal and external)
requirements. Review applications, interview, screen and recommend job
applicants to fill Insides Sales job openings. Manage HR systems and
processes for department personnel (time and attendance, performance
reviews, etc.). Apply and ensure compliance with all company, and
corporate policies and Core Values. Apply Lean principles in own work
performance and drive Lean applications in company operations. Help with
account management of internal customers. Other duties may be assigned.
To perform this job successfully, an individual must be able to perform
each essential duty satisfactorily with or without reasonable
accommodation. Reasonable accommodations may be made to enable
individuals with disabilities to perform the essential functions. Other
duties may be assigned and required. EDUCATION and EXPERIENCE
REQUIREMENTS Bachelor's degree in business or related field, 3-5 years
related experience (supervisory, customer service, inside sales) or
equivalent combination of education and experience. OTHER REQUIREMENTS
Previous success in the leadership and development of teams. Track
record as a proven problem-solver. A balanced approach to serving both
company and customer interests. Prior experience managing customer
relationships and/or the inside sales/customer service function,
preferably in a manufacturing environment. Above average computer
proficiency and a desire to drive process improvement through use of
technology. ERP/MRP and Microsoft Excel experience preferred. Strong
written and verbal communication skills including motivation and
negotiation. Quality orientation and high attention to detail. Project
management experience and the ability to multi-task. Financial acumen -
understanding profit/loss, pricing and discounting... For full info
follow application link. * APPLICATION INSTRUCTIONS: Apply
Online: ipc.us/t/C4ADB4DFF6DA4393
management and development of the Inside Sales department including the
following duties. POSITION DUTIES and RESPONSIBILITIES: Manage up to 3
subordinate supervisors that are responsible for the overall direction,
coordination, and evaluation of their teams. Direct supervision,
development, performance management and recognition of Inside Sales
department associates. Resolve customer and internal issues to support
on-time customer delivery and satisfaction. Coordination of resources to
meet company and customer requirements. Drive the development of
associates in a positive, productive environment. Develop customer
relationships and participate in customer visits. Manage credit
approvals or make recommendations for alternate options after evaluating
financial and relationship impact on quality issues or credit requests.
Support business operations by providing timely and accurate information
on customer's invoiced sales and sales orders. Actively participate in
with other departments to meet customer (internal and external)
requirements. Review applications, interview, screen and recommend job
applicants to fill Insides Sales job openings. Manage HR systems and
processes for department personnel (time and attendance, performance
reviews, etc.). Apply and ensure compliance with all company, and
corporate policies and Core Values. Apply Lean principles in own work
performance and drive Lean applications in company operations. Help with
account management of internal customers. Other duties may be assigned.
To perform this job successfully, an individual must be able to perform
each essential duty satisfactorily with or without reasonable
accommodation. Reasonable accommodations may be made to enable
individuals with disabilities to perform the essential functions. Other
duties may be assigned and required. EDUCATION and EXPERIENCE
REQUIREMENTS Bachelor's degree in business or related field, 3-5 years
related experience (supervisory, customer service, inside sales) or
equivalent combination of education and experience. OTHER REQUIREMENTS
Previous success in the leadership and development of teams. Track
record as a proven problem-solver. A balanced approach to serving both
company and customer interests. Prior experience managing customer
relationships and/or the inside sales/customer service function,
preferably in a manufacturing environment. Above average computer
proficiency and a desire to drive process improvement through use of
technology. ERP/MRP and Microsoft Excel experience preferred. Strong
written and verbal communication skills including motivation and
negotiation. Quality orientation and high attention to detail. Project
management experience and the ability to multi-task. Financial acumen -
understanding profit/loss, pricing and discounting... For full info
follow application link. * APPLICATION INSTRUCTIONS: Apply
Online: ipc.us/t/C4ADB4DFF6DA4393
Source : LINETEC