Customer Service Team Lead - Full Time at Local Sacramento Firm

Our team is dedicated to providing exceptional customer experiences and building long-lasting relationships with our clients. We’re passionate about problem-solving and ensuring our customers receive support that’s timely, helpful, and knowledgeable.

As a Customer Service Team Lead, you’ll be the first point of contact for our customers, assisting them with inquiries, resolving issues, and guiding them through our sale. We’re looking for a customer-focused individual with strong communication skills, a passion for service, and an ability to stay calm under pressure.

Customer Service Team Lead Responsibilities

• Respond to customer inquiries through phone, email, and chat promptly and professionally
• Identify and troubleshoot issues, providing sale solutions or directing customers to appropriate departments as needed
• Maintain detailed records of customer interactions, sales, and update account information
• Collaborate with sales team members to improve customer experience and share best practices
• Assist with customer concerns and work to find resolutions
• Support team and provide information about our products and services to new customers