Customer Service Manager - Allstate - Crystal Reagan Agency

Welcome to Allstate - Crystal Reagan Agency, where a commitment to excellence and a supportive work environment meet. Nestled in the vibrant city of Spring, Texas, we're on the lookout for a dedicated Customer Service Manager who's eager to lead and inspire our dynamic team.

At our thriving office, we pride ourselves on maintaining a positive atmosphere where every team member feels valued and motivated to excel. In this in-office role, you'll have the opportunity to build genuine connections with our clients and colleagues alike. By joining our agency, you become an integral part of a community that prioritizes client satisfaction and team success.

With a focus on growth and development, we're not just offering a job; we're offering a chance to make a meaningful impact. We invite you to embark on this exciting journey with us, where your contributions are recognized and your career aspirations are supported.

Salary Range: $44000.00 - $50000.00 per year

Annual Base Salary Based on Experience

Paid Time Off (PTO)

Hands on Training

Mon-Fri Schedule

Career Growth Opportunities

Evenings Off

Responsibilities

Client Engagement: Proactively engage with customers to ensure their needs are met and inquiries are addressed promptly.

Team Leadership: Lead and inspire a team of customer service representatives, fostering a positive work environment.

Customer Relations: Develop and maintain strong relationships with clients to enhance satisfaction and loyalty.

Problem Solving: Address customer issues and concerns efficiently, ensuring resolution in a timely manner.

Performance Monitoring: Oversee and evaluate the performance of the customer service team, providing feedback and coaching for improvement.

Training: Conduct ongoing training sessions for the team to improve customer interaction skills and product knowledge.

Experience: Previous experience in customer service management and insurance sales is required. You must also have your insurance license.

Communication Skills: Strong verbal and written communication skills are essential.

Customer Focus: Demonstrated ability to understand and fulfill customer needs effectively.

Problem-Solving Skills: Ability to address and resolve customer concerns efficiently and professionally.

Team Leadership: Strong leadership skills with a proven ability to manage and motivate a team.

Organizational Skills: Excellent organizational and multitasking abilities.

Technical Proficiency: Comfortable using CRM software and other customer management tools.