Customer Service Manager - United
Smyrna, GA 30082
About the Job
United is the largest beverage alcohol wholesaler in both Georgia and Alabama. With two members of the fourth generation of the Hertz ...
Must be 21 years or older
Bachelor’s degree or Associate’s degree from an accredited college or university; or High School Diploma or GED plus three (3) or more years related experience in business or related field
Valid driver’s license for applicable state
Able to secure and maintain auto-liability insurance in accordance with state laws
Responsibilities
Develop and implement procedures to serve internal and external customer service needs
Provide feedback to the company regarding service challenges or customer concerns
Provide feedback
Act as escalation point to answer phone calls from customers, sales associates, and delivery associates and provide support
Manage FINTECH and ESCROW payments
Set up new customers and update customer licenses
Apply credits to customer’s accounts
Investigate pricing issues and make corrections
Bill leaker credit tickets
Bill sample requests
Perform data entry
Process customer checks
Handle returned checks
Bill glassware requests
Bill beer cart requests
Order office supplies and maintain spreadsheets of inventory
Fulfill mail room duties if required
Complete occasional billing of sales orders
Perform other duties as assigned
Competencies
Problem Solving
Professionalism
Relationships
Self Awareness
Conflict Management
Communication
Critical Thinking
Collaboration
Positive Attitude
Working As a Team
Flexibility / Multi-Tasking
Willingness to Learn
Critical Skills
Time Management
Proficient in Microsoft Office and other United technology
Proficient in use of calculator
Working knowledge of copiers, scanners, fax, and other office machines and equipment
Working Conditions
Normal office environment
Maintains a clean work environment by keeping desk and work area neat and clean
Physical Requirements and Essential Functions
Regular, reliable attendance required
Able to talk, hear and use telephone
Able to sit for extended periods
Able to use hands and fingers and use computer for extended periods
Specific vision abilities that include close vision
Able to occasionally lift supplies or materials (3-5 lbs or less)
Attention Applicants: If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process, please let us know. Likewise, if you are limited in the ability to access or use this online application process and need an alternative method for applying, we will determine an alternate way for you to apply. Please contact accommodations@udiga.com or call 800-381-9947 for assistance with an accommodation.