Customer Service Manager - Shottenkirk Automotive

The Shottenkirk Automotive Group currently operates 24 Automotive Dealerships in 6 states and employs over 2,300 people! Our CDJR Prosper dealership is proud to serve customers in Prosper, Frisco, Celina and surrounding areas.We believe that culture makes a difference. Our company’s core focus is building relationships that last, with our employees, customers, and community.

Our customer service manager assists clients before, during and after the purchase of their new vehicle with general knowledge questions, addressing concerns after the purchase as well as supporting customers with technology assistance and provide a world-class concierge service. Our customer service manager will support our clients from start to finish, handling any problems or confusion that customers may encounter during their purchasing process.  

What we offer:

• Employee discounts on products, services, and vehicle purchases
• 5-day work week
• Closed on Sundays
• Employer- paid holidays and paid time off
• Medical, Dental, and Vision Insurance
• 401(k) plan
• Career advancement opportunities and promotions from within
• Long-term and short-term disability
• Employee Assistance Program
• Company-paid life insurance for full-time employees (additional coverage available)
• Skillset enhancement opportunities

Customer Service Manager:

• Must be proficient with Microsoft Excel
• Greet customers in a friendly manner and listen to their requirements in order to match their vehicle needs with one in current inventory..
• Ensure customer needs and questions are addressed.
• Continuously develop product knowledge to become the vehicle authority.
• Full knowledge of the inventory, optional packages, and the latest technologies.
• Follow up with customers to ensure successful referral business.
• Other duties as assigned.

Customer Service:

• 3-5 years of dealership experience in a customer service capacity
• Prefer dealership manager level experience 
• Must have an outgoing personality, strong customer service skills and be self-motivated.
• Valid driver's license 
• Strong record of positive customer service results with customer focused attitude

We are an equal opportunity employer and prohibit discrimination/harassment with regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.