CUSTOMER SERVICE MANAGER - Plant 3 - Howmet Aerospace

About Howmet Aerospace

Howmet Aerospace Inc. (NYSE: HWM), headquartered in Pittsburgh, Pennsylvania, is a leading global provider of advanced engineered solutions for the aerospace and transportation industries. The Company's sales for 2022 approximated $5.7 billion. The Company's primary businesses focus on jet engine components, aerospace fastening systems, titanium structural parts and forged wheels. With nearly 1,150 granted and pending patents, the Company's differentiated technologies promote more fuel efficiency for aircraft and commercial transportation. For more information, visit www.howmet.com , including content shared during the Company's May 2022 Technology Day.

Follow: LinkedIn , Twitter , Instagram , Facebook , and YouTube .

Howmet is proud to be an Equal Employment Opportunity and Affirmative Action employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

We do not discriminate based upon race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.

If you need assistance to complete your application due to a disability, please email TalentAcquisitionCoE_Howmet@howmet.comBASIC REQUIREMENTS:

• B.S. Degree from an accredited institution.
• Employees must be legally authorized to work in the United States. Verification of employment eligibility will be required at the time of hire. Visa sponsorship is not available for this position.
• This position is subject to the International Traffic in Arms Regulations (ITAR) which requires U.S. person status.
• Minimum of seven years in in customer service or manufacturing; five years leadership experience, with responsibility for Customer Relationships, Cost Estimating, Project Management, Production Control and/or Purchasing.

PREFERRED REQUIREMENTS

• BS Degree in Business or Supply Chain
• MBA a plus
• Experience managing large/key accounts in a manufacturing setting
• Demonstrated Project Management skills
• Strong negotiation skills
• Experience with querying databases
• Excellent analytical skills
• Experience developing relationships with customers and suppliers.

BASIC REQUIREMENTS:

• B.S. Degree from an accredited institution.
• Employees must be legally authorized to work in the United States. Verification of employment eligibility will be required at the time of hire. Visa sponsorship is not available for this position.
• This position is subject to the International Traffic in Arms Regulations (ITAR) which requires U.S. person status.
• Minimum of seven years in in customer service or manufacturing; five years leadership experience, with responsibility for Customer Relationships, Cost Estimating, Project Management, Production Control and/or Purchasing.

PREFERRED REQUIREMENTS

• BS Degree in Business or Supply Chain
• MBA a plus
• Experience managing large/key accounts in a manufacturing setting
• Demonstrated Project Management skills
• Strong negotiation skills
• Experience with querying databases
• Excellent analytical skills
• Experience developing relationships with customers and suppliers.

Howmet Aerospace, is a leading global provider of advanced engineered solutions for the aerospace and transportation industries. The Company's primary businesses focus on jet engine components, aerospace fastening systems and titanium structural parts necessary for mission-critical performance and efficiency in aerospace and defense applications, as well as forged wheels for commercial transportation. Howmet Aerospace is transforming the next phase of more fuel-efficient, quieter aerospace engines and sustainable ground transportation. For more information, visit www.howmet.com . Follow @howmet: Twitter , Instagram , Facebook , LinkedIn and YouTube .

This position will be located in our Plant 3, Whitehall Casting Operation.

Job Roles

• Business acumen--maintains rolling plans and forecasts based on customer orders and anticipated needs; contributes to overall margin; manages contracts and pricing, including pricing variability.
• Professional presence--intimately involved with customers as advocate and representative; adept at handling difficult customer situations; presents effectively to internal and external stakeholders; navigates potentially competing interests with savvy; crafts messages to audience and audience level; hosts customers and represents the brand.
• Data and rigor--exceptional detail orientation and inclination for accuracy; analyzes trends in demand and anticipates changes; understands how actions affect revenue, profit and loss; keeps track of multiple projects and customers simultaneously.
• Rapport and relationship--represents customer interests; maintains trust of both internal and external stakeholders; collaborates with other internal functions to foster feedback and communication.
• Inquiry and expertise--understands the core business and can express it to the uninitiated; understands customer business and can express how parts and our operation contribute to it; asks consultative questions to gain understanding of internal and external factors, preferences and variables that affect production or timelines.
• Talent advocate--coaches and mentors others; grows pool of potential successors; expands knowledge of others through contact and exposure to customers and their corresponding products and specs.
• Matrixed accountability--invites and accepts increased scrutiny as part of the position; understands potentially competing demands and agendas, bridging any gaps between them to mutual benefit; maintains high self-standards based on quality reporting and accurate data.
• Facilitative relationships--builds relationships throughout the enterprise with a cross section of other leaders; serves as a conduit for information; enables other internal stakeholders to see and embrace their shared interests on behalf of customers; identifies and dismantles silos.
• Intuition and emotional intelligence--manages people in addition to processes; understands individual motivations and makes accurate inferences; empathic listener.

Job Responsibilities

• Maintains high ethics and values in the workplace.
• Creates seamless customer experience through collaboration with supply chain.
• Manages accounts receivable.
• Administers contract management system.
• Produces and communicates accurate forecasts.
• Oversees tooling governance, contributing to overall margin.
• Manage team of customer sales representatives
• Manages cost estimating responsibilities.
• Responsible, through sales staff, for developing pricing and terms recommendations for new and existing business opportunities.

Howmet is proud to be an Equal Employment Opportunity and Affirmative Action employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate based upon race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. If you need assistance to complete your application due to a disability, please email TalentAcquisitionCoE_Howmet@howmet.comHowmet Aerospace, is a leading global provider of advanced engineered solutions for the aerospace and transportation industries. The Company's primary businesses focus on jet engine components, aerospace fastening systems and titanium structural parts necessary for mission-critical performance and efficiency in aerospace and defense applications, as well as forged wheels for commercial transportation. Howmet Aerospace is transforming the next phase of more fuel-efficient, quieter aerospace engines and sustainable ground transportation. For more information, visit www.howmet.com . Follow @howmet: Twitter , Instagram , Facebook , LinkedIn and YouTube .

This position will be located in our Plant 3, Whitehall Casting Operation.

Job Roles

• Business acumen--maintains rolling plans and forecasts based on customer orders and anticipated needs; contributes to overall margin; manages contracts and pricing, including pricing variability.
• Professional presence--intimately involved with customers as advocate and representative; adept at handling difficult customer situations; presents effectively to internal and external stakeholders; navigates potentially competing interests with savvy; crafts messages to audience and audience level; hosts customers and represents the brand.
• Data and rigor--exceptional detail orientation and inclination for accuracy; analyzes trends in demand and anticipates changes; understands how actions affect revenue, profit and loss; keeps track of multiple projects and customers simultaneously.
• Rapport and relationship--represents customer interests; maintains trust of both internal and external stakeholders; collaborates with other internal functions to foster feedback and communication.
• Inquiry and expertise--understands the core business and can express it to the uninitiated; understands customer business and can express how parts and our operation contribute to it; asks consultative questions to gain understanding of internal and external factors, preferences and variables that affect production or timelines.
• Talent advocate--coaches and mentors others; grows pool of potential successors; expands knowledge of others through contact and exposure to customers and their corresponding products and specs.
• Matrixed accountability--invites and accepts increased scrutiny as part of the position; understands potentially competing demands and agendas, bridging any gaps between them to mutual benefit; maintains high self-standards based on quality reporting and accurate data.
• Facilitative relationships--builds relationships throughout the enterprise with a cross section of other leaders; serves as a conduit for information; enables other internal stakeholders to see and embrace their shared interests on behalf of customers; identifies and dismantles silos.
• Intuition and emotional intelligence--manages people in addition to processes; understands individual motivations and makes accurate inferences; empathic listener.

Job Responsibilities

• Maintains high ethics and values in the workplace.
• Creates seamless customer experience through collaboration with supply chain.
• Manages accounts receivable.
• Administers contract management system.
• Produces and communicates accurate forecasts.
• Oversees tooling governance, contributing to overall margin.
• Manage team of customer sales representatives
• Manages cost estimating responsibilities.
• Responsible, through sales staff, for developing pricing and terms recommendations for new and existing business opportunities.

Howmet is proud to be an Equal Employment Opportunity and Affirmative Action employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate based upon race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. If you need assistance to complete your application due to a disability, please email TalentAcquisitionCoE_Howmet@howmet.com