Customer Service Manager - MEO Staffing, Inc.
Nashville, TN
About the Job
Relocation: No
Sponsorship: No
Benefits: Yes
Remote: No
Essential Duties and Responsibilities
- Plans, prioritizes, assigns, manages, supervises, reviews, and participates in the work of staff responsible for assigned Customer Service Department services and functions; ensures work quality of staff and adherence to policies and procedures and that of regulatory agencies.
- Oversees addition of new accounts, customer billing, payment processing, and debt collections; intervenes in and resolves customer issues and concerns following established policies.
- Establishes staffing schedules and resources to meet the demands of assigned tasks and customer demands, coordinates activities with other employees, departments, and outside agencies.
- Participates in the development and implementation of goals, objectives, priorities, and policies and procedures including annual budgets of the Customer Service Department.
- Participates in the selection, training, and evaluation of departmental staff.
- Oversees the verification of the cash drawer balancing, cash handling procedures, depositing of customer payments and various other monetary instruments to banking institutions.
- Assists the Fiscal Officer with independent audits and other complex responsibilities; prepares and presents customer service and billing reports to the management team and the Board of Commissioners as needed.
- Prepares analytical and statistical reports related to customer service, billing, collections, and other operations and activities within the Customer Service Department.
Apply here today or at https://www.MEOStaffing.com/job-openings/
Source : MEO Staffing, Inc.