Customer Service Manager - Stapley Store (Southern Ave & Stapley Dr.)

Mesa, AZ

About the Job

Job Title: Customer Service Manager

Location: Mesa, AZ

Job Summary: We are seeking a dedicated Customer Service Manager to lead our customer support team in Mesa. The ideal candidate will enhance customer satisfaction and drive service excellence.

Key Responsibilities:

Oversee daily operations of the customer service department

Develop and implement customer service policies and procedures

Train, mentor, and evaluate customer service representatives

Resolve escalated customer issues and complaints

Analyze customer feedback to improve service quality

Qualifications:

Bachelor's degree in Business or related field

3+ years of experience in customer service management

Strong leadership and communication skills

Join us to make a positive impact on our customers' experiences!

Source : Stapley Store (Southern Ave & Stapley Dr.)