Customer Service Manager - Ipro Networks Pte. Ltd.

Los Angeles, CA

About the Job

Job Title: National Customer Service Manager
Position Type: Full-time, Onsite
Location: Los Angeles, CA
Salary Range: Up to $120,000
Job ID#: #141593

Key Responsibilities:

Establish and lead the customer service team.

Develop and implement customer service policies and procedures.

Monitor team performance and provide coaching.

Resolve escalated customer issues effectively.

Analyze customer feedback to improve service quality.

Qualifications:

Bachelor's degree in Business or related field.

5+ years of customer service experience, with 2+ in a leadership role.

Strong communication and problem-solving skills.

Proficient in CRM software and Microsoft Office.

Ability to work in a fast-paced environment.

Source : Ipro Networks Pte. Ltd.