Customer Service Manager - Innovative-IDM

Are you tired of the same old customer service gigs? Ready to dive into the exciting world of Industrial Automation, where we help American Manufactur...

Job Requirements:

Proven record of accomplishment of leading a successful team of 5+ employees for 5+ years.

Bachelor’s Degree or equivalent work experience in related field.

Guest service mentality has a genuine desire to serve customers.

Excellent verbal, written and interpersonal communication skills.

Excels in a fast-paced environment.

Energetic, innovative, and flexible.

Energizes, excites, and motivates the team to create a highly productive positive workplace.

Exhibits tenacity meeting goals and determining solutions to meet customers’ needs.

Anticipates and solves problems in a calm and methodical manner.

Maintains a tactful, professional demeanor in all customer situations.

Manages multiple projects and timelines with a sense of urgency.

Gathers input and makes decisions based on information provided.

Strong personality with the ability to work independently.

Strong organizational and analytical skills.

Recognize issues and takes initiative to solve issues.

Forms strong working relationships within teams.

Identifies additional tasks to be completed and willingly assists others.

Follows directions with focused attention to details.

Strong MS Office skills required.

MS Dynamics CRM and Zendesk experience preferred.

Industrial automation experience preferred.

Physical Requirements:

Prolonged periods sitting at a desk and working on a computer.

Must be able to lift up to 50 pounds at times.

Benefits:

401K Company Match 

PTO

Personal Time

Volunteer Time

Paid Holidays

Student Loan Match 

Tuition Reimbursement

Medical

Dental

Vision 

Health Savings Account (HSA)

Flexible Spending Account (FSA)

Company Paid Life Insurance 

Short Term Disability

Long Term Disability

Accident & Critical Illness